IT Helpdesk Regional (Batam)
Home Credit Indonesia
- Batam, IndonesiaBatam, Riau Islands (Kepulauan Riau), IndonesiaBatamRiau Islands (Kepulauan Riau)IndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Solve incidents, requests, and provide on - site and remote support, based on inputs from ticketing system and from superior to minimize their unavailability to provide sales services to the customer.
- Solve Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customer.
- Register requests, incidents and critical incidents from users, from monitoring systems and based on own observation, converts them into tickets in ticketing system and Group ticketing system (if necessary) so that all request, incident and critical incident can be resolved properly without any missing.
- Assign tasks to proper solver, if necessary, involve support from vendors to ensure that all requests are being processed to solved to the right PIC.
- Monitor IT tools, like Nagios, Observium, Omnitracker and report if there is an alert to the supervisor and proper IT group to be solved accordingly.
- Provide all information regarding IT asset to asset team and help them to keep information updated all the time.
- Coordinate with IT Asset Team to ensure that the Company is comply with license and other agreements.
- Coordinate with IT assets team to manage IT stock room and control level of IT goods on the site.
Trình độ tối thiểu
- Bachelor’s degree majoring in IT.
- Prefer having 2+ years experiences in IT Helpdesk/IT Support but fresh graduates are welcome to apply.
- Practical experience with administration of Windows or Unix operating systems.
- High level of PC skills - documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases.
- Good communication skills.
- High integrity and trustworthy with good attitude.
- Reliable and independent person.
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Batam, Riau Islands (Kepulauan Riau), Indonesia
- Ngành nghề
- Hi-Tech Financial Services
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.homecredit.co.id/
Về Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.