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Home Credit Indonesia
Home Credit Indonesia

Critical Customer Care Officer  

Home Credit Indonesia

 
  • South Jakarta, Indonesia
    9th, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Toàn thời gianFULL_TIME

Đã hết hạn 5 years ago

2019-11-03T17:00:00+00:00
Công việc đã đóng.

Miêu Tả Về Công Việc

  1. Prepare log, categorize and follow up resolution of customer complaints to resolve it properly align with prevailing procedure.
  2. Prepare materials for complaints committee to ensure all the material is appropriate and accurate.
  3. Prepare internal and external reporting on complaints to ensure all the information is accurate and prepared in timely manner.
  4. Handling complaints

Trình độ tối thiểu

  1. Strong problem solving skill
  2. Excellent communication skills (by phone call, email, and face to face)
  3. Pleasant personality with positive attitude and self motivated
  4. Willing to work in shift, weekend and public holiday
  5. English communication (Advanced)
  6. MS Excel knowledge (Advanced)
  7. MS Powerpoint knowledge (Advanced)
  8. Experience in process quality control and measurements
  9. Experience with managing documents
  10. Experience with setting Service levels, KPIs and thresholds
  11. Experience from Operations

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Once in a while
Địa chỉ văn phòng
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Ngành nghề
Hi-Tech Financial Services
Vị trí đang tuyển
1 vị trí tuyển dụng mới
Trang web
https://www.homecredit.co.id/

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Về Home Credit Indonesia

Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline. We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world. Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.

Mọi người cũng ứng tuyển vào

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