Desk Quality Assurance Jr. Analyst
Home Credit Indonesia (Recruitment Page for RISK team)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Conduct quality evaluation for Desk CRS Operator by doing silent monitoring of phone calls based on a particular standard and prepare\analyst reports to provide suggestions for improvements based on the results of the reports
- Deliver feedback to Desk CRS Operator based on quality evaluation to improve Desk CRS performance
- Participate in calibration and mini calibration meeting to give information about phone call quality.
- As quality representative in morning briefing & on the floor meeting to monitor the information given is accordance with current situation and policy procedure
Trình độ tối thiểu
- Logical thinking, patience, attention to details
- Ability to work\process big amount of data
- Computer / PC skill
- Intermediate English as an advantage
- Independent
- Responsible
- Problem solver
- Good Communication skills
Đặc quyền và lợi ích
- Gym Membership
- Performance Bonus
- Medical / Health Insurance
- Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Safety and Security
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://career.homecredit.co.id
Về Home Credit Indonesia (Recruitment Page for RISK team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.