Senior Contact Center (Cisco/AVAYA/Genesys) Engineer
Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Responsibility
- Designs, administers and optimizes company Genesys infrastructure to achieve high performance, reliability, availability and security.
- Manage technical evaluations, analysis, and troubleshooting for Genesys infrastructure – Server, data and voice networks, voip gateways, recording systems, E1 and SIP trunks
- Supervise daily system and key processes monitoring, reviewing logs, and verifying completion of scheduled jobs.
- Ensures Genesys infrastructure is capable to provide required services, provides capacity analysis as an input for proper planning.
- Reports any deviation/problem/outage to superior and other units, provides regular reporting.
- Ensures the compliance with license and other agreements.
- Defines local standards, ensures the global standards are met.
- Manages projects of implementation of the new systems, upgrades, maintenance fixes and patches in order to ensure efficient operations.
- Maintains operation documentation of architecture and settings.
- Manage and review written materials (e.g. procedures, reports, guidelines, etc.) for the purpose of documenting activities and providing guidelines and help for the users.
- Manage inquiries from various sources (e.g. staff, administrators, vendors and service providers, etc.) to provide technical assistance and support.
- Manage Solves user request and complaints via email and JIRA ticketing application, is part of Helpdesk processes, provides on-call support.
- Cooperates with Group Architects, Group Security, Group Network department and other IT teams located in Czech Republic and other countries.
- Cooperates on business continuity and disaster recovery planning.
- Perform Improvement technology for business users related with Telephony and Recording technology
- Ensure that vendors provide their service under appropriate guaranteed Service Level
- Manages, prepared and check the regular task of VOIP specialist team
- Tracks and monitors application issues that related with telephony system, analyses incorrect system behavior, provides solution locally or reports it to providers
- Manage capacity planning in Genesys infrastructure
Trình độ tối thiểu
- Experience min 2 - 3 Years as Genesys Consultan and or Genesys Engineer
- Have a knowledge of Genesys call center (Inbound, Outbond, Routing, Reporting Infomart, Zoom Recording, Genesys Interactive Recording, Genesys Email Management, Genesys workforce management (IWD) )
- Having Genesys certificate more prefereable
- Advance knowledge of Oracle SQL queries
- Very good level of English, able to communicate on daily basis with foreigners.
- At least five years’ experience in networking (TCP/IP, routing, QoS, VPN, rules) and voice communication
- Experienced in complex technical project management, managing various suppliers and partners.
- Knowledge of principles of IT systems, systems architecture, high level of PC skills.
- Very good skill project and People Management, High initiative, reliable and independent person, high attention to detail.
Đặc quyền và lợi ích
- Gym Membership
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://career.homecredit.co.id
Về Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.