Sr. IT Helpdesk Officer - JAKARTA
Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, Jakarta, Indonesia, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Solves incidents and requests based on inputs from ticketing system and from superior
- Provides on-sites and remote support of users
- Solves Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customers
- Registers requests and incidents from users, from monitoring system and based on own observation, converts them into tickets in ticketing system
- Ensure tickets are created for every request and incidents
- Critical incidents registers also in Group ticketing system
- Assigns task to proper solver, if necessary, involve support from vendor
- Ensures completion of information on ticket when closing them
- Cooperate on IT infrastructure maintenance work activities
- Communcates with users in constructive and non conflicting way, provides solution and advices in non IT language
- Informs superior about serious incidents immeadiately
- Provides all information regarding IT asset to asset team and help them to keep information updated all the time
- Assigns access rights to individual users according to access matrix and if approved departemental heads and with security guidelines
- Performes routine activities ex. regular checks, report, etc and participates on IT Project
- Ensure the compliance with license and other agreements, respect safety standards.
Trình độ tối thiểu
- Good level of English (verbal and written)
- Minimum 3 years experience in IT Operations
- Practical experience with administration of Windows or Unix operating system
- High level of PC skills – documentation, presentation, calculation, communication, data manipulation, troublrshooting, knowledge bases
- Good communication skills
- Reliable and independent person
- Willing to work in shift
Đặc quyền và lợi ích
- Life Insurance
- Medical / Health Insurance
- Maternity & Paternity Leave
- Gym Membership
- Performance Bonus
Kỹ năng cần thiết
- Computer Networking
- Computer maintenance
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Computer System Administration
- Database System Administration (DBA)
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Plaza Oleos, South Jakarta, Jakarta, Indonesia
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://career.homecredit.co.id
Về Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.