Customer Care QA Staff
PT BFI Finance Indonesia Tbk
- Tangerang, IndonesiaHead Office - BFI Tower Sunburst CBD Lot 1.2 Jl. Kapt. Soebijanto Djojohadikusumo BSD City Tangerang Selatan 15322, Tangerang, Banten, IndonesiaTangerangBantenIndonesiaIndonesia
- Full timeFULL_TIME
Job Description
- Memonitor performance Customer Care Agent secara daily terkait transaksi, baik ketepatan jawaban maupun performa service
- Memastikan script dan prosedur jawaban Agent sudah sesuai dengan standar
- Mengevaluasi temuan pada recording dan menerapkan tindakan koreksi yang tepat
- Membuat report hasil temuan pada recording
- Memberikan rekomendasi coaching dan training atas performance Customer Care Agent, sehingga bisa improve dari waktu kewaktu
- Memastikan recovery call berjalan dengan baik
- Memastikan handling yang baik oleh agent dengan sedikitnya antrian telepon yang masuk, dikarenakan semua call in bisa di handle
- Membuat form penilaian QA
Minimum Qualifications
- Minimal pendidikan S1, Semua jurusan
- Memiliki pengalaman kerja minimal 1 tahun pada posisi Layanan, Customer Care, Customer Service, Service Quality
- Menguasai dengan ahli penggunaan Ms. Office, terutama penggunaan Ms. Excel, Word dan Power Point
- Memiliki kemampuan komunikasi yang baik dan mudah untuk beradaptasi di lingkungan baru
- Memiliki kemampuan memecahkan masalah yang baik
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Head Office - BFI Tower Sunburst CBD Lot 1.2 Jl. Kapt. Soebijanto Djojohadikusumo BSD City Tangerang Selatan 15322
About PT BFI Finance Indonesia Tbk
PT BFI Finance Indonesia Tbk (BFI Finance) was established in 1982 as PT Manufacturers Hanover Leasing Indonesia, a joint venture between Manufacturers Hanover Leasing Corporation from the United States and local partners. It is one of long-established multifinance companies in Indonesia as well as the first multifinance company to be listed on the Jakarta Stock Exchange and Surabaya Stock Exchange (currently known as Indonesia Stock Exchange or IDX). BFI Finance was listed in May 1990 with ticker code BFIN. After undertaking debt restructuring due to the Asian financial crisis started in 1998, BFI Finance officially changed its name to PT BFI Finance Indonesia Tbk in 2001.
Currently, 48.15% of BFI Finance's shares are owned by Trinugraha Capital & Co SCA consortium (which among others consists of Bravo Capital Holding owned by Jerry Ng, Northstar Group, Garibaldi Thohir, and other passive investors). The remaining shares are owned by local and international institutional shareholders as well as public shareholders.