ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. 

As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. 

 ABS-CBN’s line of businesses include: 

•	Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. 
•	News and public affairs programs; News delivery platforms  
•	The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
•	Films  
•	Music  
•	Digital  
•	Live events and concerts  
•	Cable and broadband   

 
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: 

•	Service Orientation 
•	Meritocracy 
•	Excellence 
•	Teamwork and Partnerships 
•	Teaching and Learning 
•	Honesty, Integrity, and Respect


ABS-CBN Corporation

Responsible for driving quality practices on functional projects and implementing test automation strategies, frameworks, and tools. Work closely with cross-functional teams to enhance testing efficiency and deliver high-quality software products.

Responsibilities:

<ul>
	<li>Work closely with Product team and Engineering during solutioning to provide functional insights and review business requirements to polish acceptance criteria</li>
	<li>Generate Test Strategy and Plan that outlines the overall testing objectives, scope, and methods to achieve quality goals for a project</li>
	<li>Monitor Quality Metrics and conduct bug analysis session to improve product quality</li>
	<li>Drive QA effort throughout and until end of each release</li>
	<li>Maintain an updated regression suite both for manual and automated tests</li>
	<li>Identify and analyze issues, bugs, defects, and other problems particularly when problem is recurring; recommends and facilitates solutions to these issues</li>
	<li>Develop and implement test automation strategies, frameworks, and processes to improve testing efficiency and effectiveness.</li>
	<li>Collaborate with development and QA teams to identify test automation opportunities and define automation test plans.</li>
	<li>Design, develop, and maintain automated test scripts, harnesses, and libraries using industry-standard tools and frameworks.</li>
	<li>Drive continuous integration and continuous delivery (CI/CD) practices by integrating automated tests into the build and release pipelines.</li>
</ul>

Quality Assurance Lead | Digital Consumer Tech Division

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

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By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Handle incoming calls from customers</li>
	<li>Address concerns of the customers in a satisfactory manner</li>
	<li>Provide clear and concise step-by-step instructions to users/customers over the phone to resolve technical and account related issues</li>
	<li>Adhere to company and account policies at all times</li>
</ul>

Consumer Electronics Technical Support TSR | Ortigas

Position Summary 

Responsible for supporting the architecture and design of high traffic sites compatible with modern browsers. Will be expected to participate in the innovation, evaluation and direct integration of different web applications, back-end and third party systems.

Major Duties and Responsibilities 

<ul>
	<li>Must be able to create web-based solutions that are compatible with different platforms such as modern web browsers, etc.</li>
	<li>Evaluate and implement web solutions and do prototypes.</li>
	<li>Performs end-to-end Systems Integration and Functional Validation of various components.</li>
	<li>Conducts system testing and verification, deployment.</li>
	<li>Ensures close collaboration with all internal and external groups to ensure proper implementation of different Web application solutions.</li>
	<li>Assist in documentation of architecture/design, deployment, operations and troubleshooting.</li>
	<li>Assist in functional validation of various components of the system that are either internally developed or licensed solutions from external vendors.</li>
	<li>Ensures that web application systems are always updated and secured to comply with application security standards such as OWASP, ISO, etc.</li>
	<li>Provides support to other DCT initiatives as needed.</li>
</ul>

Full Stack Developer | Digital Consumer Tech Division

<ul>
	<li>Assist users in identifying technical issues and finding right solutions</li>
	<li>Conduct remote troubleshooting and give step by step clear instructions to customers over the phone</li>
	<li>Ensure follow-through of trouble tickets and satisfactory resolution of technical cases</li>
	<li>Keep abreast with the latest technologies to assist customers effectively</li>
</ul>

Consumer Electronics Technical Support Specialists | Dayshift | Pasig

<ul>
	<li>Assist users in identifying issues and finding right solutions</li>
	<li>Stay updated with product and service information to provide updated and accurate information to the customers</li>
	<li>Apply listening skills to help diagnose the product issue/defect for proper escalation</li>
	<li>Ensure satisfaction of the customers for all calls</li>
</ul>

Consumer Electronics Customer Support | Fort BGC

<ul>
	<li>Provide prospects and customers with information about a business’ products and services and ensure they enjoy an outstanding experience any time they engage with a brand.</li>
	<li>Learn about prospects and customers and find innovative ways of engaging with them to drive sales.</li>
	<li>Ask questions to understand customer requirements and suggest best available solutions to close deals</li>
	<li>Go the extra mile to meet sales quota and facilitate future sales</li>
	<li>Constantly seek ways how to improve on performance through lifelong learning and new skill acquirement mechanisms.</li>
</ul>

Outbound Sales Associates | Cubao | HMO Day 1

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards, and have been certified ISO 27001:2013 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

ThinkBIT Solutions is looking for a candidate that will be an excellent addition to our company culture, where we value flexibility, collaboration, and excellence.

The candidate will perform key accounts management functions which include but may not be limited to the following:

<ul>
	<li>Prepare proposals and/or contracts.</li>
	<li>Develop and accomplish a lead generation plan that meets or exceeds quota targets.</li>
	<li>Research and prospect to make outbound cold calls or emails to prospective customers.</li>
	<li>Appropriately qualify all leads and establish an action plan.</li>
	<li>Maintain and expand the database of prospects for the organization.</li>
	<li>Pitch products and services to possible leads, customers, and partners</li>
	<li>Attend conferences, meetings, and industry events.</li>
	<li>Prepare marketing presentations, proposals, and collaterals if necessary</li>
	<li>Prepares weekly / monthly reports on tasks performed</li>
	<li>May manage client events; see to it that our service offered during events is fulfilled.</li>
	<li>Other tasks assigned/requested by his / her manager.</li>
</ul>

Business Developer

It is a multi-national company with operations in Singapore, Malaysia, Thailand and other countries in Asia. Gardenia Phils. began its operations in 1998 with a state-of-the-art bread factory rated as one of the most modern large-scale bread manufacturing facilities in the country.

Gardenia Bakeries Phils., Inc.

The Costumer Experience Supervisor will be responsible for overseeing the day-to-day operations of the consumer relations department, ensuring high-quality service delivery, and maintaining customer satisfaction levels. The ideal candidate will have excellent communication skills, strong leadership abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

Team Leadership:

Supervise and lead a team of consumer care representatives.

Provide coaching, mentoring, and training to team members to enhance their skills and performance.

Set clear performance objectives and provide regular feedback to team members.

Foster a positive and collaborative work environment.

Customer Service Management:

Ensure that all consumer inquiries, concerns, and complaints are addressed promptly and professionally.

Monitor team performance metrics, such as response times, resolution rates, and customer satisfaction scores.

Implement strategies to improve customer service quality and efficiency.

Handle escalated customer issues and provide resolution as needed.

Process Improvement:

Identify areas for process improvement within the consumer care department.

Develop and implement new policies, procedures, and best practices to enhance service delivery.

Analyze customer feedback and suggest improvements to products or services based on consumer insights.

Data Analysis and Reporting:

Collect and analyze data related to consumer interactions, service levels, and performance metrics.

Prepare regular reports on key performance indicators (KPIs) and present findings to management.

Use data-driven insights to make informed decisions and improve departmental efficiency.

Cross-Functional Collaboration:

Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and concerns.

Communicate customer feedback and insights to relevant teams to drive product and service improvements.

Participate in cross-functional meetings and projects as needed.

Customer Experience Supervisor

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Job Description

Specific duties:

<ul>
	<li>Monitoring of Yearly Store Pcount Charges Summary</li>
	<li>Pcount Schedule Yearly/Monthly</li>
	<li>Monthly Pcount Status Monitoring</li>
	<li>Pcount Permit Boutique/Depstore</li>
	<li>Conduct Store Pcount</li>
	<li>Cash Advance / Liquidation - Pcount Transpo and Allowance</li>
	<li>Monitoring/Pull out / Delivery efore store Pcount</li>
	<li>Monitoring of Pending for Incoming / after DS Pcount</li>
	<li>Pcount Discrepancy Monitoring Status-Encoding</li>
	<li>Pcount Analysis/Discrepancy Report</li>
	<li>Manual Adjustment / After Department store Analysis</li>
	<li>Egress Zero Out Monitoring</li>
	<li>Sanction / Non Sanction Manual Adjustment</li>
	<li>Monitoring of Delivery Discrepancy / Adjustment</li>
	<li>Store Negative SOH Monitoring-Merchandise</li>
	<li>Store pending ASN Monitoring Pull Out / Delivery</li>
	<li>Pending ASN Delivery / DS Store Assigned</li>
	<li>Monitoring Provincial Deliveries ( Confirmation of Goods)</li>
	<li>Department Store Delivery Incoming</li>
	<li>Department Store Pull Out Incoming</li>
	<li>Monitoring of Pull out Discrepancy</li>
	<li>Pull out discrepancy Manual Adjustment</li>
	<li>Non- Merchandise Manual Adjustment</li>
	<li>Reverse Adjustment ( WH/ STORE )</li>
	<li>Weekly Sales Encoding / Monthly Balancing</li>
	<li>Monthly Monitoring of Actual Sales Vs. Portal</li>
	<li>DMIS Department AM/PM Monthly Summary</li>
	<li>Store AM/PM Encoding / Weekly Summary</li>
	<li>OTRS/BOX/IA Password Monitoring</li>
	<li>Brand Review / Update inventory concern</li>
	<li>WH Analysis / Category</li>
	<li>Warehouse Negative SOH Monitoring ( Merchandise / Non Merchandise)</li>
	<li>Clerance Monitoring</li>
</ul>

Inventory Analyst

<ul>
	<li>Educate and guide customers on how to use branded cell phones, tablets and other gadgets</li>
	<li>Assist customers on any technical issues and provide detailed instructions over the phone to fix the issues</li>
	<li>Provide information on product features and warranty</li>
	<li>Raise trouble tickets to log all technical concerns</li>
	<li>Constantly update one's knowledge on product features and information to better enhance customer experience</li>
</ul>

Mobile Phone Support | TSR | Pasig

<ul>
	<li>Provide excellent customer service experience to all clients and customers</li>
	<li>Attend to both inbound and outbound calls in a professional manner</li>
	<li>Handle requests of customers and give appropriate solutions</li>
</ul>

Customer Service Representative | BGC | Banking

Overview:

As a Performance Marketing Specialist, you will plan, execute, and optimize digital marketing campaigns to drive measurable results and achieve business objectives. You will leverage various digital channels such as search engines, social media platforms, display advertising, and email marketing to increase brand awareness, generate leads, and drive conversions. Your role will involve analyzing campaign performance data, implementing A/B testing strategies, and optimizing campaigns to maximize return on investment (ROI).

Key Responsibilities:

<ol>
	<li>Campaign Strategy Development: Develop comprehensive digital marketing strategies aligned with business goals, target audience demographics, and market trends. Collaborate with cross-functional teams to ensure campaign alignment with overall marketing objectives.</li>
	<li>Campaign Execution: Execute digital marketing campaigns across various channels, including but not limited to PPC (Pay-Per-Click), CPAS (Lazada, Shopee, Zalora), Meta advertising, display advertising, and email marketing. Coordinate with creative teams to develop compelling ad creatives and landing pages.</li>
	<li>Performance Analysis: Monitor and analyze campaign performance metrics such as click-through rates (CTR), conversion rates, cost per acquisition (CPA), return on ad spend (ROAS), and other KPIs. Utilize analytics tools such as Google Analytics, Meta Business Suite, Marketplace Sponsored Solutions and others to gain insights and identify optimization opportunities.</li>
	<li>A/B Testing and Optimization: Conduct A/B tests on ad creatives, landing pages, targeting parameters, and other campaign elements to optimize performance. Implement iterative improvements based on data-driven insights to increase campaign effectiveness and ROI.</li>
	<li>Budget Management: Manage digital marketing budgets effectively, allocating resources across channels and campaigns to maximize results within budget constraints. Monitor spending and adjust allocations based on performance and strategic priorities.</li>
	<li>Audience Targeting and Segmentation: Utilize audience targeting tools and segmentation strategies to reach specific audience segments with personalized messaging and offers. Continuously refine audience targeting based on performance data and audience insights.</li>
	<li>Stay Updated on Industry Trends: Stay abreast of the latest developments and trends in digital marketing, including new advertising platforms, technologies, and best practices. Leverage industry insights to innovate and optimize campaign strategies.</li>
	<li>Reporting and Communication: Prepare regular reports and presentations on campaign performance, highlighting key metrics, insights, and recommendations for optimization. Communicate effectively with stakeholders to provide updates, gather feedback, and align on strategic priorities.</li>
</ol>

Performance Marketing Specialist

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Is this role right for you?

Here at M2.0 Communications, we are storytellers who believe that there’s always more than one way to tell a story. We are focused on telling meaningful data-driven narratives alongside building the best communications team in the Philippines. Our differentiation lies in the robust support oﬀered by our diﬀerent service units, as well as our knowledge and experience in stakeholder management, technology, and business PR.

What started with just one employee in 2003, M2.0 now has a total of over 60 full-time staﬀers composed of a dozen manager/director level employees and more than 50 specialists that work together to go above and beyond the typical narrative. To stay at the forefront of data-driven storytelling, we are continuously in search of talents who will help us develop innovative products and services.

At M2.0 Communications, we’re well aware of the impact our solutions have on the world’s leading brands. But we won’t rest until everybody knows. We’re seeking a qualified business development specialist to extend our global reach through expert discovery and exploration of new and untapped business opportunities and relationships. Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build brands that help make everyday activities easier for people around the world. Highly skilled at sales and business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision.

What are your responsibilities?

<ul>
	<li>Managing both our existing sales pipeline and developing new business opportunities</li>
	<li>Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships</li>
	<li>Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets</li>
	<li>Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals</li>
	<li>Motivate the team, track performance, and report metrics</li>
</ul>

Daily and Monthly Responsibilities

<ul>
	<li>Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy</li>
	<li>Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources</li>
	<li>Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics</li>
	<li>Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company</li>
	<li>Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals</li>
	<li>Maintain and share professional knowledge through education, networking, events, and presentations</li>
</ul>

Business Development Specialist

CMG Retail is a house of brands empowering women to build confidence and creatively express themselves everyday.

Our portfolio spans boutiques (CLN, CMG, So Fab), department stores (Matthews, Figlia, Figliarina, Sorores, Marie Nicole, Shubizz), men's (Traffic, Uomo) and international (Dr. Martens, Staccato, Vizzano).

With over 40 years of experience in the fashion industry and more than 200 retail locations nationwide, we are a trusted partner of women from all walks of life.

We look forward to meeting you!

CMG Retail Group

The Photographer is in charge of taking product and model shots of all assigned brands, through the guidance and assistance of the brand’s marketing and creatives team. The photographer is expected to take good quality photos and enhance them through editing, in order to meet high-class standards of the brand.

<ul>
</ul>

Photo Shoot

<ul>
	<li>Researches and keeps self updated with stylish shot trends and tests its application on the brand’s needs</li>
	<li>Sets-up photographic equipment and styling needs prior to start of shoot</li>
	<li>Conducts test shots prior to actual date of shoot to be more time efficient</li>
	<li>Shoots all assigned products as promptly as possible, servicing the urgent demands of the brand</li>
	<li>Recommends and assists in styling the shoot guided by the needs of the brand through the creatives/marketing team</li>
</ul>

Photo Editing

<ul>
	<li>Edits all photos as a product of any shoot, ensuring it is clean, visibly appealing, and file is of good quality</li>
	<li>Archives all edited photos properly categorizing each in a systematic way (i.e. by product, by brand, by chosen vs. outtakes)</li>
	<li>Recommends photos to use as content to the Digital Creatives Manager</li>
</ul>

Equipment Safekeeping

<ul>
	<li>Manages, maintains, and safekeeps all equipment (i.e. camera, lights, tripods, background sheets), making sure that it is in optimum condition whenever it is used</li>
	<li>Acts as point person in charge of the studio through managing its schedule and by being standby during any activity within it</li>
</ul>

Photographer

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

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