Metacom is one of the country’s leading recruitment company. Our success is driven by our people and their commitment to get results by operating responsibly, executing with excellence, applying innovative technologies and capturing new opportunities for profitable growth. We are involved in virtually every facet of the recruitment industry.

Metacom Business Process Outsourcing Solutions

Call Center Agent Responsibilities:

<ul>
	<li>Coordinate with the clients, try to know their concerns </li>
	<li>Facilitate sales of all products and services according to the client's needs</li>
	<li>Ensure a premium level of client satisfaction in one phone call</li>
	<li>Perform troubleshoot when required</li>
</ul>

 

Interested? Click 'Apply Now'

Problem Sensitivity

Customer Service

Technical Skills

Critical Thinking

Communication Skills

Inbound Call Center Agent | BPO Hiring

What are the Job Responsibilities?

<ul>
	<li>Accomplishes information system’s and organization mission by completing related results as needed.</li>
	<li>Provide comprehensive and quality customer care at all times</li>
	<li>Ensure customer satisfaction in all transactions</li>
	<li>Meet performance goals as set by management</li>
	<li>Have interaction with clients to present and process info in response to inquiries, concerns, and needs about products and expert services;</li>
	<li>Collect customer’s info and figure out the problem by assessing and analyzing the problems;</li>
	<li>Detect and handle technical equipment and software program challenges concerning internet connection, electronic mail customers and more;</li>
</ul>

Customer Service Representative (CSR)

<ul>
	<li>Answers phone calls and provide important information/ assistance to clients.</li>
	<li>Checks mail, fax, and internet mail to provide customer assistance.</li>
	<li>Manages computer/online guidelines for the purpose of responding to customer queries.</li>
	<li>Communicates with customers on the phone or using written correspondence to take care of concerns.</li>
	<li>Resolves customer issues on the first call/contact whenever possible without having to transfer the caller.</li>
</ul>

Customer Service Representative (CSR) | Quezon City Site

Job Responsibilities:

-Communicates with the client on the phone or by using written correspondence to solve issues. 
-Awareness of the customers’ expectations by way of efficient listening and questioning skills 
-Dealing Doing work with all inquiries tactfully, courteously, properly &amp; assertively 
-Complementing customers’ wants to Clients’ goods and services

Call Center Agent

In 1972, Lucio Conchanco Sr. and Ederlina Cochanco, began a family legacy by setting up The Jolly General Merchandise as a retailer of agricultural products. In 1986, the company under the leadership of the Conchanco siblings, evolved as an active trading enterprise dealing in fast moving consumer goods.

Fly Ace Corporation was incorporated in 1993. The company first ventured into its first owned brand with canned vegetables and packaged fruits under the JOLLY brand in 1997. This was followed by several other company owned brands to include Mediterranean products under the Dona Elena brand, oriental food products under the Good Life brand and Milk products under the Jolly Cow brand.

From a small office in Binondo, Manila, the company is now housed in its own headquarters, the Fly Ace Corporate Center, in Central Business Park, Pasay City. From having two employees, Fly Ace now employs more than two hundred professionals, all experts in their respective fields.

Fly Ace Corporation

Job Summary and Key Job Results 
The Business Process Analyst is primarily tasked to review business processes and workflows of the organization to continuously improve and drive efficiency, and remain competitive in the industry. The position is responsible for updating the documented process flow and all policies governing those processes, ensuring that possible risks are addressed while meeting the business requirements. The position calls for strong communication and collaborative skills to be able to work with the stakeholders and process owners of the Company. Good writing and documentation skills are also e required to be able to carry out the responsibilities.

 
Key job result areas include regular review and update of process maps, workflows, and policies and procedure, and the maintenance of the related documentation. It is expected that this Business Process Analyst will highlight opportunities for improvements while reviewing business processes and will recommend improvements in line with business goals and objectives.

I. Planning

1.1 Recommends plans and programs of the department as to the following areas:

1.1.1 Reviewing of current workflows and process of the business 
1.1.2 Updating of all related policies and procedures 
1.1.3 A realistic timeline and goals as reviewed periodically

II. Doing/Execution:

2.1 Meet with all stakeholders/process owners to understand the business 
2.2 Regular review of workflows and process of the Company 
2.3 Assess and evaluate process activities to highlight areas of improvement or concerns and improve efficiency 
2.4 Identify issues and risks, address risk tolerance and ensure that they are mitigated without compromising business needs 
2.5 Update and maintain documented process flows 
2.6 Update and maintain policies and procedures and ensure that they are aligned with Company’s Chart of Authorities (COA)

III. Checking/Monitoring: 
3.1 Ensures that all documented workflows are reflective of current business practices 
3.2 Maintains policies and procedure and ensure applicability to the organization

IV. Others 
Performs related functions as may be required.

Business Process Analyst

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
Gift 
check 

FaceBook 
Messenger 

m.me/acesjobs 

https://www.facebook.com/acesjobs/ 

http://youtube.com/acesjobs 

 
Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Check to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 SODEXO Gift Checks to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of SODEXO Gift Checks to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Libis, Commonwealth, Fairview
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu City
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	Internal Help Desk Officers
•	Insurance Account Services
•	Financial Services Agents - Fraud, Mortgage, Brokerage
•	Collections Account - Credit Analysts, Collection
•	Banking and Finance
•	Multi lingual or bi lingual (English, Bahasa, Japanese, Mandarin, Cantonese, Thai Spanish  and other bi-lingual) - BASIC PAY can be as high as 68,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales Finance Customer Service CSR TSR technical support CCR Healthcare insurance Telco Bank and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Taking phone calls from customers</li>
	<li>Answering questions about the product or service</li>
	<li>Ensuring customer satisfaction</li>
	<li>Amenable to shifting schedules</li>
</ul>

Customer Service Representative (CSR) | Mandaluyong

<ul>
	<li>Pioneer account opportunity for Freshers and Experienced Agents</li>
	<li>Handle inbound calls from customers and clients</li>
	<li>Responsible for resolving issues about products and services and proper escalation of calls as needed</li>
	<li>Encoding and logging of call details in the system</li>
	<li>Observe company policy and contribute to achieving team metrics</li>
</ul>

Customer Service Representatives | CAVITE

<ul>
</ul>

Responding promptly to customer inquiries.

Maint aining a positive, empathetic and professional attitude toward customers at all times.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints. 

Salary Package

<ul>
	<li>Monthly fixed salary P18,000</li>
	<li>Night differential pay</li>
	<li>Performance incentives/commissions</li>
	<li>HMO benefit</li>
	<li>Paid training (full salary)</li>
</ul>

Customer Service Representatives | Cebu

BCI is a leading provider of building and construction information with offices across South East Asia, Australia, United States, New Zealand & United Kingdom. We service a large portfolio of Industry professionals allowing them to maintain a competitive advantage and win new business through the use of market information provided.

Our Mission 

To become the leading global, multi-platform, software-enabled pre-construction data service by combining our research expertise, industry knowledge and artificial intelligence to deliver transformative, industry-critical data products and software solutions.

Our Values

Boldness – we dare to go where the biggest challenges are. Our entrepreneurial spirit means we are not afraid to challenge the status quo in order to pioneer new business in previously unrivaled markets or to have the courage to dig deeper and persist in finding new opportunities.

Commitment – we are committed to our mission as it relates to our members, our team and the communities in which we operate. Our commitment extends to the quality of information we provide, to the level of service given, to being accountable to our team members and to the social and ecological welfare of our environment.

Integrity – we conduct ourselves with integrity in everything we do and adhere to the highest ethical standards in every interaction. This means we would rather forego an opportunity; lose an order or part ways with a staff member than compromise our integrity.

BCI Asia Philippines, Inc.

<ul>
	<li>Search for New sales opportunities and generate new business for the company</li>
	<li>Make outbound cold calls and set appointments with clients to close sales</li>
	<li>Present our products and services and close sales with target clients</li>
	<li>Consistently achieve performance indicators &amp; meet targets set every month</li>
	<li>Manage all sales activities through our internal CRM system</li>
	<li>Mentor new sales staff when required</li>
	<li>Other tasks may be assigned</li>
</ul>

What's in it for you?

<ul>
	<li>Opportunity to earn monthly commission and incentives</li>
	<li>Opportunity to be part of a Global Company</li>
	<li>Exposure to sales training</li>
	<li>Opportunity for career advancement</li>
</ul>

Sales Executive | Business Development

<ul>
	<li>Help customers acquire service or directs them to technical experts who can help with telecommunication problems or issues.</li>
	<li>Handle inquiries about telephone service, wireless reception, dial-up Internet connectivity and billing issues</li>
	<li>Log all calls and requests for monitoring and follow-ups.</li>
</ul>

Salary Package

<ul>
	<li>Monthly fixed salary package P18,000</li>
	<li>Plus Night differential pay</li>
	<li>Plus performance incentives/commissions</li>
	<li>Plus HMO benefit</li>
	<li>Paid training (full salary)</li>
</ul>

Customer Service Representatives | Cable Account | Cebu

<ul>
	<li>Provide product and service information to customers.</li>
	<li>Research required information using available resources.</li>
	<li>Process orders, forms, and application.</li>
	<li>Answer incoming calls and respond to customer’s emails.</li>
	<li>Solve customer complains.</li>
</ul>

Call Center Agent | Inbound Voice | Mandaluyong

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. 

Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019). 


Magic, Inc.

We are Magic, a 24/7 personal assistant service. We are based out of San Francisco, California, with a headquarters in Manila.

Salary: Php50,000 - Php60,000 per month plus earn as much as 200k additional on top of your base salary in performance-based commission!

This role has a Signing Bonus!

Duties/Responsibilities:

<ul>
	<li>Builds and maintains a network of sources from which to identify new sales leads.</li>
	<li>Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.</li>
	<li>Demonstrates the functions and utility of products or services to customers based on their needs.</li>
	<li>Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.</li>
	<li>Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.</li>
	<li>Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.</li>
	<li>Provides periodic sales forecasts.</li>
	<li>Performs other duties as assigned.</li>
</ul>

Sales and Marketing Knowledge

Business Development

Account Management

Selling

Closing Sales

Business Development Manager | Full-Time, Remote Work

<ul>
</ul>

Determine covered medical insurance losses by studying provisions of policy or certificate.

Initiate or conducting an investigation of questionable claims.

Document medical claims actions by completing forms, reports, logs, and records.

Resolves medical claims by approving or denying documentation; calculating benefit due; initiating a payment or composing a denial letter.

<ul>
</ul>

Health Insurance Claims CSR | Pasay

<ul>
	<li>Handle customer inquiries both by telephone and email</li>
	<li>Research required information using available resources</li>
	<li>Accurately entering information into various computer programs</li>
	<li>Keeping sensitive customer or company information confidential</li>
</ul>

Customer Service Representative (CSR) | Makati

Registered Nurses / Fixed Weekends Off / Back-Office (Non-voice) position

<ul>
	<li>Monitors healthcare documents to ensure compliance before submitting to insurance companies.</li>
	<li>Review requests for services and gather information when necessary, perform an information audit, and evaluate procedures for approval of health insurance claims.</li>
	<li>Update patient information in the system to support medical claims for audit purposes</li>
</ul>

Find remote work faster

Oops!