ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Answer and respond to customers' calls and mails relating to their technical issues.</li>
	<li>Diagnose, clarify, and/or resolve support requests.</li>
	<li>Seek appropriate guidance for more complex matters.</li>
	<li>Record all calls and questions relating to technical problems in the internal call database.</li>
	<li>Achieve computer system objectives by:
	<ul>
		<li>Gathering pertinent data.</li>
		<li>Identifying and evaluating options.</li>
		<li>Recommending a course of action.</li>
	</ul>
	</li>
	<li>Confirm program objectives and specifications by:
	<ul>
		<li>Testing new programs.</li>
		<li>Comparing programs with established standards.</li>
		<li>Making modifications.</li>
	</ul>
	</li>
	<li>Improve existing programs by:
	<ul>
		<li>Reviewing objectives and specifications.</li>
		<li>Evaluating proposed changes.</li>
		<li>Recommending changes.</li>
		<li>Making modifications.</li>
	</ul>
	</li>
</ul>

Technical Support Representative

<ul>
	<li>Provide client support and technical issue resolution via email, phone, chat, and other electronic media</li>
	<li>Creates (opens/stalls/closes) and resolves tickets on customers’ technical issues, concerns, and general inquiries; ensures that every customer interaction is properly documented</li>
	<li>Handles Customers’ concerns and queries regarding any Support-related product FAB’s (features, advantages, and benefits)</li>
</ul>

Technical Support Representative | Pasig

<ul>
	<li>Assist users in identifying technical issues and finding right solutions</li>
	<li>Conduct remote troubleshooting and give step by step clear instructions to customers over the phone</li>
	<li>Ensure follow-through of trouble tickets and satisfactory resolution of technical cases</li>
	<li>Keep abreast with the latest technologies to assist customers effectively</li>
</ul>

Consumer Electronics Technical Support Specialists | Dayshift | Pasig

Work as Technical Support for the world's leading brand of laptop and gadgets.

<ul>
	<li>Handle tickets of customers who have issues with their devices</li>
	<li>Receive and provide technical knowledge and instruction to customers on the use of devices</li>
	<li>Assist customers with troubleshooting of devices and resolved issues in a satisfactory manner</li>
	<li>Handle queries regarding set-up or updating of device's operating system and other applications</li>
</ul>

Technical Support Specialists | Gadgets and Devices | Pasig

<ul>
	<li>Participate in development of client training programs by identifying learning issues and recommending instructional language.</li>
	<li>Determine requirements by working with customers.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Document all call information according to standard operating procedures.</li>
	<li>Accomplish sales and organization mission by completing related results as needed.</li>
</ul>

Customer Service Representative | Tourism | Tiendesitas, Pasig

CMG Retail is a house of brands empowering women to build confidence and creatively express themselves everyday.

Our portfolio spans boutiques (CLN, CMG, So Fab), department stores (Matthews, Figlia, Figliarina, Sorores, Marie Nicole, Shubizz), men's (Traffic, Uomo) and international (Dr. Martens, Staccato, Vizzano).

With over 40 years of experience in the fashion industry and more than 200 retail locations nationwide, we are a trusted partner of women from all walks of life.

We look forward to meeting you!

CMG Retail Group

The Graphic Designer supports the Digital Marketing Team in the planning, execution, and editing of all approved marketing collaterals. Responsible to produce timely quality output suitable for platform and social media campaign requirements.

Creative Design and Editing

<ul>
	<li>Edits all creative shots as needed for any campaign or marketing collateral</li>
	<li>Edits all product shots as many as needed to meet the prescribed standards of the brand</li>
	<li>Provides high-quality and timely design for any marketing collateral (offline and online)</li>
</ul>

Creative Shoot

<ul>
	<li>Assists the main photographer in creative shoot, set styling, conceptualization, photography, preparation of merchandise</li>
	<li>Organizes all photoshoot needs (photoshoot themes and wardrobe styling, correspondence to agencies, booking models, process budget requirements and expenses, preparing equipment and venue, organizing schedules, and producing shot lists</li>
</ul>

Archiving

<ul>
	<li>Archives all designs, product shots, and creative shots of marketing collaterals, in an organized manner, ensuring its availability whenever needed in the future</li>
</ul>

Website Monitoring

<ul>
	<li>Uploads all approved shots into the platform, ensure that all photos comply with site technical requirements before uploading and regularly checks the brand’s Shopify Store for quality control</li>
	<li>Regularly updates the creative banners and pages on the platform</li>
	<li>Regularly checks the Shopify website for quality control and ensures that all photos comply with the technical requirements</li>
</ul>

Graphic Designer

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The Digital Strategist is primarily responsible for handling clients that purchase AgentPro, Semi-Custom, ImagineStudio, and True Custom website products. 

Job Responsibilities: 

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Keep the project timeline within the approved schedule.</li>
	<li>Assist in tracking web project issues and drive their resolution. </li>
	<li>Create project status reports and deliver status updates to clients and managers. </li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well </li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Must undergo and pass Advanced IDX training. </li>
</ul>

Organizing and Planning

Project Management

Customer Service

Time Management

Account Management

Web Design

Decision-Making

Digital Strategist | Remote

<ul>
	<li>Answer common calls regarding machine specification questions and electrical problems.</li>
	<li>Provide parts and service quotes to customers.</li>
	<li>Coordinates service repairs and parts deliveries.</li>
</ul>

Technical Support Representatives | Industrial Equipment | Pasig

<ul>
	<li>Educate and guide customers on how to use branded cell phones, tablets and other gadgets</li>
	<li>Assist customers on any technical issues and provide detailed instructions over the phone to fix the issues</li>
	<li>Provide information on product features and warranty</li>
	<li>Raise trouble tickets to log all technical concerns</li>
	<li>Constantly update one's knowledge on product features and information to better enhance customer experience</li>
</ul>

Mobile Phone Support | TSR | Pasig

<ul>
	<li>Obtain possible customer leads.</li>
	<li>Maintain and improve quality results by:
	<ul>
		<li>Adhering to standards and guidelines.</li>
		<li>Recommending improved procedures.</li>
	</ul>
	</li>
	<li>Establish policies by entering client information and confirming pricing.</li>
	<li>Meet personal and team qualitative and quantitative targets.</li>
	<li>Obtain client information by:
	<ul>
		<li>Answering telephone calls.</li>
		<li>Interviewing clients.</li>
		<li>Verifying information.</li>
	</ul>
	</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

Customer Care | Financial | Pasig, Ortigas Center

<ul>
	<li>Perform quality audit on calls</li>
	<li>Ensure that information provided during the call done by the nurses are accurate</li>
	<li>Timely and accurate completion of standard and advanced quality forms, reports and analysis</li>
	<li>Adhere to targeted call audits to be done per agent per month</li>
	<li>Attend and participates in quality calibration sessions</li>
	<li>Provide immediate education, report error trends and propose action plans to mitigate errors, as needed</li>
</ul>

USRN Quality Analysts | US Registered Nurses | Pasig

<ul>
	<li>Provide accurate, valid and complete information by using phone, chat or app messaging platforms, etc.</li>
	<li>Effectively manage calls (incoming and outgoing).</li>
	<li>Attend to requests, resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe.</li>
	<li>Identify and assess customer needs to ensure satisfaction.</li>
</ul>

Salary and Benefits:

<ul>
	<li>Monthly salary and allowances P25,000 to P27,000</li>
	<li>HMO health insurance</li>
	<li>Paid vacation and sick leaves</li>
	<li>Government mandated benefits</li>
	<li>Holiday pay</li>
</ul>

Customer Service Associates | Blended Account | Ortigas Pasig

<ul>
	<li>
	Provide excellent service to clients by offering consistent banking experience
	</li>
	<li>
	Attend to inbound telephone calls, chat and email messages in accordance with the standard operating procedures
	</li>
	<li>
	To assist customers with new account applications, account verification, queries, etc.
	</li>
	<li>Provide real-time assistance for mobile app users</li>
</ul>

Customer Service Associates | Blended Financial Account | Pasig

The Art Director (AD) is primarily responsible for being the creative head of individual web design projects and is the client’s primary point of contact for design related matters.

He or she is tasked out with conceptualizing individual designs that are visually appealing and technically sound, all while designing with the client’s concerns in mind.

Additionally, the AD will work with a team of designers and developers for each project – the designers to illustrate and build the mock ups for the sites, and the developers to make the functional version of the custom sites.

Art Directors report to the Managing Art Director in the Manila office.

 

Responsibilities:

<ul>
	<li>Effectively communicate and articulate with clients their design concerns and solutions</li>
	<li>Keep in touch with clients on a regular basis for updates</li>
	<li>Be able to build rapport with all sorts of clients with differing personalities</li>
	<li>Be able to handle escalated and unhappy clients</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Learn basic literacy in the commonly used design programs</li>
	<li>Learn basic literacy in Wordpress</li>
	<li>Effectively work with and communicate with designers and developers</li>
	<li>Needs to have a minimum of 5 standard design completions or 20% of current project capacity per month, consecutive for 4 months.</li>
	<li>Should Maintain at least 70% project capacity for 1 trimester.</li>
	<li>Non-contacts are to be zeroed out every end of week.</li>
	<li>Should pass the AD Exam (Basic).</li>
	<li>Should pass PM Training (Basic).</li>
	<li>Should pass Advanced IDX training.</li>
	<li>Should pass Advanced SEO training.</li>
</ul>

Art Director | Remote

The VIP Digital Strategist is primarily responsible for handling VIP clients that purchase Agentimage X, AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Manage the website projects in production.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible for ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Able to accomplish a Minimum of 2 website launches per month.</li>
	<li>Able to accomplish a minimum of 2 website design completions per month.</li>
	<li>Is able to obtain at least 3 5-star reviews per month.</li>
	<li>Is able to zero out non contacts every end of the week.</li>
	<li>Must undergo and pass Advanced IDX training.</li>
</ul>

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