CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

Join our dynamic team as a Part-Time Instructor and experience the flexibility of working remotely from the comfort of your own home. Share you industry expertise and passion directly with our students for only 4 hours every Saturday, for a duration of 3 to 6 months, depending on the course. 
 
As a Specialist Instructor, you'll play an important role behind our students' success in their career as you engage with them and share your extensive knowledge and real-world experiences in a virtual classroom. Your impact doesn't stop there, as you are given the opportunity to collaborate closely with our Specialist Team in shaping our course curriculum and ensuring it remains innovative and relevant in today's time. 
 
Inspire and empower the next generation by being part of our team! 
 
Responsibilities

<ul>
	<li>Curriculum and Instruction Development

	<ul>
		<li>Conduct classroom instruction and lesson planning aligned with the existing syllabus.</li>
		<li>Collaborate with the Specialist Team to develop the curriculum, instructional methods, and class operations.</li>
		<li>Demonstrate mastery of the content and teaching skills of the subject being taught.</li>
	</ul>
	</li>
	<li>Student Assessment
	<ul>
		<li>Determine the individual training needs of Specialist Class students, and Corporate Training students, when applicable.</li>
		<li>Provide learning materials, supplementary resources, and activities to facilitate student learning.</li>
		<li>Guide and coach students' learning development by giving meaningful and prompt constructive feedback.</li>
		<li>Administer oral, written, or performance tests to assess students' progress.</li>
		<li>Assist students in building a compelling final project demonstrating their learning capacity.</li>
	</ul>
	</li>
	<li>Classroom Management
	<ul>
		<li>Supervise and monitor students' use of necessary tools and software.</li>
		<li>Implement classroom management techniques to promote critical thinking skills, strong work attitudes, and positive life values.</li>
		<li>Innovate methods to enhance classroom management based on student feedback.</li>
	</ul>
	</li>
	<li>Administrative Tasks
	<ul>
		<li>Prepare and maintain student-related reports and records, including attendance rolls, grades, and training activity details when applicable.</li>
	</ul>
	</li>
</ul>

Game Development Instructor

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Aces Call Center Jobs Inc.

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Respond to questions.</li>
	<li>Resolve problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Obtain possible customer leads.</li>
</ul>

Call Center Agent | Mall of Asia, Pasay

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Job Summary: The Retail Operations Manager, reporting to senior management, oversees and coordinates the operations of multiple fashion retail stores within a designated area. This role involves managing a team of Area Managers and ensuring each store operates efficiently, meets sales targets, and upholds brand standards.

Key Responsibilities:

<ol>
	<li>Area Manager Supervision:

	<ul style="list-style-type: disc;">
		<li>Directly manage, monitor, and guide a team of Area Managers responsible for individual stores within the designated area</li>
		<li>Responsible for the increase of store sales and net revenue, as well as minimizing sore overheads.</li>
		<li>Responsible for the increase of store sales and net revenue, as well as minimizing store overhead.</li>
		<li>Responsible for monitoring the number of stores.</li>
		<li>Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.</li>
		<li>Provide coaching and support to help Area Managers achieve their goals.</li>
	</ul>
	</li>
	<li>Store Operations Management:
	<ul style="list-style-type: disc;">
		<li>Ensure that each store within the area follows company operational standards and policies.</li>
		<li>Oversee daily operations, including inventory management, visual merchandising, and customer service.</li>
		<li>Monitor and analyze store performance metrics, identifying areas for improvement.</li>
	</ul>
	</li>
	<li>Sales and Financial Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Area Managers to develop and implement sales strategies and goals for each store.</li>
		<li>Analyze sales data and financial reports to assess store performance and make recommendations for improvement.</li>
		<li>Assist in budgeting and expense control to maximize profitability.</li>
	</ul>
	</li>
	<li>Visual Merchandising and Brand Standards:
	<ul style="list-style-type: disc;">
		<li>Ensure that all stores maintain consistent visual merchandising and brand presentation.</li>
		<li>Implement and enforce visual standards and promotional campaigns across stores.</li>
		<li>Collaborate with marketing teams to execute marketing initiatives effectively.</li>
	</ul>
	</li>
	<li>Staff Development:
	<ul style="list-style-type: disc;">
		<li>Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.</li>
		<li>Foster a culture of teamwork, excellence, and customer focus.</li>
	</ul>
	</li>
	<li>Inventory Control:
	<ul style="list-style-type: disc;">
		<li>Monitor inventory levels and turnover rates to minimize stockouts and overstock situations.</li>
		<li>Collaborate with Area Managers to implement loss prevention measures.</li>
	</ul>
	</li>
	<li>Compliance and Policies:
	<ul style="list-style-type: disc;">
		<li>Ensure all stores adhere to company policies, procedures, and compliance requirements.</li>
		<li>Stay informed about industry regulations and implement necessary changes.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.</li>
		<li>Provides market feedback on market reception to specific items and categories to MPCD (Merchandising, Planning, and Control) and Creatives.</li>
		<li>Analyze data to identify trends and opportunities for process improvement.</li>
	</ul>
	</li>
</ol>

Retail Operations Manager

<ul>
	<li>Provide customer service and response to inquiries of potential and existing insurance clients.</li>
	<li>Assist with the renewal process for expiring insurance policies by phone.</li>
	<li>Handle servicing and retention of assigned customers and/or policies</li>
</ul>

Customer Service Representative | Insurance

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Improve client references by writing and maintaining documentation.</li>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Accommodate client disabilities by recommending devices and techniques.</li>
	<li>Avoid legal challenges by monitoring compliance with service agreements.</li>
	<li>Improves system performance by:
	<ul>
		<li>Identifying problems.</li>
		<li>Recommending changes.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Participating in educational opportunities.</li>
		<li>Maintaining personal networks.</li>
	</ul>
	</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

Technical Support Associate

<ul>
	<li>Identify and overcome objections.</li>
	<li>Complete call logs.</li>
	<li>Maintain customer/potential customer data bases.</li>
	<li>Complete records of telephonic interactions, orders, and accounts.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
</ul>

Travel Ticketing Associate

<ul>
	<li>Resolve customers' issues via one call resolution guidelines and/or escalated process.</li>
	<li>Handle communication on product recalls.</li>
	<li>Provide support and reassurance to clients and resolve any queries.</li>
</ul>

Sales and Marketing Knowledge

Customer Service Executive | Mandaluyong

<ul>
	<li>Contact businesses or private individuals by phone.</li>
	<li>Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.</li>
	<li>Describe products and services.</li>
	<li>Respond to questions.</li>
	<li>Identify and overcome objections.</li>
	<li>Take the customer through the sales process.</li>
	<li>Obtain customer information and possible customer leads.</li>
	<li>Maintain customer/potential customer data bases.</li>
	<li>Follow up on initial contacts.</li>
	<li>Complete records of telephonic interactions, orders, and accounts.</li>
</ul>

Call Center Associate | Healthcare

<ul>
	<li>Handle inbound and outbound customer service calls.</li>
	<li>Gather customer information as required.</li>
	<li>Recommend solutions and other services if appropriate.</li>
	<li>Delight customers and ensure best customer experience possible.</li>
	<li>Determine requirements by working with customers.</li>
</ul>

Hotel Ticketing Associate

<ul>
	<li>Enhance organization reputation by"
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
	<li>Gather customer information as required.</li>
	<li>Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.</li>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Resolve problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
</ul>

Customer Relations | Financial | Mall of Asia | Pasay

<ul>
	<li>Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller</li>
	<li>Update customer information in the customer service database during and after each call</li>
	<li>Follow-up with customers to ensure their issues are completely resolved</li>
	<li>Actively listens to customers to understand their concerns and issues</li>
	<li>Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers</li>
</ul>

Customer Relations Associate | Banking Support | Mandaluyong

<ul>
	<li>Respond to questions.</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
	<li>Gather customer information as required.</li>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
	<li>Follow communication “scripts” when handling different topics.</li>
</ul>

Travel Reservations Associate

<ul>
	<li>Answer inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolve problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfill requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sell additional services by recognizing opportunities to up-sell accounts and explaining new features.</li>
	<li>Maintain call center database by entering information.</li>
	<li>Keep equipment operational by following established procedures; reporting malfunctions.</li>
	<li>Update job knowledge by participating in educational opportunities.</li>
	<li>Enhance organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service

Medical BPO Associate

<ul>
	<li>Provide excellent customer service by dictating a variety of conversational topics verbatim.</li>
	<li>Use effective listening skills to transcribe telephone conversations for hard-of-hearing clients.</li>
	<li>Maintain a high level of dictation speed and accuracy.</li>
</ul>

Salary Package

<ol>
	<li>Basic salary and allowances P15,000 to P23,000</li>
	<li>Night shift differential pay</li>
	<li>Performance-based bonuses / incentives</li>
	<li>HMO benefit</li>
</ol>

Communications Specialists | Mall of Asia Pasay

<ul>
	<li>Handle inbound and outbound customer service calls.</li>
	<li>Gather customer information as required.</li>
	<li>Recommend solutions and other services if appropriate.</li>
	<li>Delight customers and ensure best customer experience possible.</li>
</ul>

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