JOB SUMMARY

The Network Engineering Head is responsible for the overall network strategy, architecture, design, and standards across all core network infrastructure including, but not limited to the global WAN/MAN/LAN, DNS/DHCP, data center networks, network security, remote access, Internet, voice and physical network infrastructure. Responsibility also includes all ABS-CBN IP Networks which extend to News, Broadcast and Corporate network infrastructures.

In addition, the role is accountable for the overall performance of the Enterprise IT Network ensuring risks are proactively mitigated and high availability and reliability are achieved. The candidate will drive compliance and promote operational excellence within the team. This position is also responsible for developing the overall network roadmap/modernization plans and providing cost optimization initiatives as well as process improvements.

RESPONSIBILITIES

Primary Responsibilities

Own the strategy and develop technology roadmap for the Corporate Network Technology.
Work with partners (internally/externally) to enable the business and provide best in class solutions.
Supports ongoing initiatives such as Mobility program, WIAM implementation, IT Infrastructure improvements and Security initiatives.
Intake of project / task requirements while understanding the customer’s perspective and to propose a solution that will clearly articulate and depict the technical concepts in business terms to the customer.
Be responsible for maintaining both high-level and low-level interactions with multiple vendors and working closely with them on new features, future product developments and roadmaps.
Evaluate and test new products and technologies.
Implement telemetry tools and establish appropriate metrics needed to monitor and maintain established SLAs.
Play a lead role in process improvements, automation strategy and tools development for day-2 operation and support.
Provide advanced support and manage vendor relationships.

Governance

Manages the network-related asset inventory and its associated lifecycle and ensure compliance to the strategy and requirements at optimal cost.
Partners with the IT Planning and Security teams in upholding the policies and compliance to protect the enterprise infrastructure and systems.
Monitors overall vendor performance in terms of compliance in contract deliverables and performance expectations and escalate discrepancies/concerns for resolution.

Operations Management

Oversees the day-to-day operations and escalates major concerns in a timely manner.
Establish mechanism to monitor and measure the overall performance of the team and network infrastructure.
Drives measures to achieve operational excellence through implementation and use of appropriate monitoring tools and SLA improvements.
Proactively mitigates risks through regular patch management, software upgrades and addressing vulnerabilities brought by obsolescence, redundancy gaps and/or security findings.
Handles crisis (incidents, outages, performance issues) with urgency involving appropriate teams and partners to expedite resolution and ensuring stakeholders are properly informed with a Root-Cause Analysis (RCA).
Drives Root-Cause Analysis to ensure that problems encountered are permanently resolved and will not recur.
Review of operational efficiencies while achieving high availability, resiliency, and SLA objectives.
Manages the support assignment and schedule to ensure necessary resources are available to render support at required times and venue.
Provides regular performance report.

Team

Provides direction and guidance to the team in the day-to-day operations management as well as in putting the strategy and vision in execution.
Provides mentoring, coaching and advise to maintain the expected performance level of each member in the team.
Develop and retain knowledge and technical expertise within the team through training, shadowing, job immersion and other developmental methods.
Forster camaraderie within and across teams to promote collaboration and teamwork.
Maintains department specified mastery level certifications independently and as directed.

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