Product Manager | ICT Learning Solutions  

Duties and Responsibilites

A. Product Management

• Maintain responsibility for tracking key metrics across a portfolio of IT Learning products and services

• Serve as an expert about the ACAD Training Services, the product manager will assist salespeople in optimizing sales and market presence.

• Serve as an intermediary between ACAD Sales team and Vendor Partners about the ACAD Learning products, the product manager will assist salespeople in negotiating pricing, discounting, scheduling, etc. for partner-delivered offerings

• Determines product pricing by utilizing market research data; reviewing service and sales costs; specifying volume; costing special and customized orders

B. Portfolio and Partner Management

• Determines product pricing by utilizing market research data; reviewing service and sales costs; specifying volume; costing special and customized orders

• Manage the existing vendor partners and suppliers in terms of course delivery logistics, service fulfillment, billing and monitoring of service-level agreements

• Evaluate potential suppliers using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement

• Monitor and report on the performance of selected vendors to ensure delivery in line with contractual obligations and performance metrics

• Manage outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and challenges

• Manage the interaction between vendors and internal program delivery leaders to provide adequate visibility of interdependent initiatives and programs

• Liaise with procurement partners to review, report on and revise contractual agreements as necessary

• Manage the balance in vendor relationships to support the achievement of agreed commercial outcomes

C. Marketing Management

• Manage the balance in vendor relationships to support the achievement of agreed commercial outcomes

• Combines sales, marketing and product knowledge of IT Certification Courses to conduct market research, and design a marketing strategy, in order to promote a ACAD product

• Obtains product market information by working with the sales manager to develop product sales strategies

A. Minimum Education

• Bachelor’s degree in marketing, communication, advertising, business administration, or IT-related course

B. Minimum Experience/Training

• 2-4 years of experience in the IT field - familiarity with Cisco, Microsoft, CompTIA, ITIL, Project Management and other certification programs is very advantageous

• 2-3 years professional experience in Procurement, Vendor Management or Supply Chain Management highly regarded

• Demonstrable work experience in Category Management, Supply Chain, Vendor Management or Procurement, including all aspects of strategy sourcing development and execution

C. Competency

• Proven customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers / stakeholders, able to work well in a team environment and adhere to the highest ethical standards

• Demonstrated high level organizational and time management skills

• Ability to apply lateral thinking to issues and develop new and innovative solutions to problems/target areas

• Ability to create and analyze reports using Microsoft Excel and PowerPoint is expected individuals who have previous experience in marketing , communication, advertising, business administration, or IT-related industry

• Required to be a person of great resourcefulness and creativity, and market-sensing abilities

• Should have the ability to communicate their ideas and insights effectively to a team of marketing specialists, salespeople and executive management

• Ability to work independently and as part of a team – especially in complex and ambiguous work environments

• Able to adapt a cross-functional teamwork, provide executive and customer presentations

• Enthusiastic about consumer and end-user experiences; has a passion for bringing innovative learning products to both local and global markets