Network Engineer | Clark, Pampanga  

Level 1 Network and Support Engineer:

• Fulfillment of Service Request.
• Service Request shall be defined as those changes that are low risk and frequently recurring such as:
• Access port configuration to ensure that end devices will have access in respect to network connectivity
• IP address and port assignment for the end devices

Configuration of basic parameters of routing and switching equipment such as:

a.Hostname

b.Enable password

c.Management IP Address

d.Login Banner

e.Interface VLAN

• Gateway/Default Route
• Quarterly back up of logs of routers/switches
• During implementation of Service Request, TTI shall strictly follow the Change Management Process of the customer.
• Incident Restoration.
• During an incident, onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:

Layer 1:

• Checking of cable connection of affected equipment.
• Physical checking of equipment status such as port LED indicators, Power LED indicators, Link LED indicators.

Layer 2:

• Checking and troubleshooting of port type configuration such as Access port.
• Checking and troubleshooting of configuration of port aggregation such as port channeling.
• Checking and troubleshooting of configuration of VLAN and port VLAN membership.
• Checking and troubleshooting of configuration of Port Security
• IOS changes (upgrade/downgrade) on layer 2 devices such as access switches that is needed to restore a service or resolve a problem

Layer 3:

• Checking and troubleshooting of inter-VLAN routing configuration on the core or distribution switches.
• Checking and troubleshooting of static-routing configuration on the core or distribution switches.
• Checking and troubleshooting of SNMP and Net Flow configuration.
• Checking and troubleshooting of basic Access Lists configuration.
• IOS upgrade/downgrade on layer 3 devices such as distribution switches/core switches with close coordination with Level 2 support of the client.
• Submits reports such as Activity Reports, Incident Reports and other reports as required.
• Strictly monitors time in handling incidents and escalates to Level 2 support if needed.
• Installation of Service Unit provided by the customer.
• Interacts with Level 2/ Level 3 support of the client or equipment vendor in restoring the services and resolving problems.
• Monitoring and checking of the network and equipment status through Client provided monitoring tool

Minimum Qualifications

• Graduate of any four (4) or five (5) year collegiate course preferably in the field of Information and Communication Technology.
• Work related experience of at least two (2) years in the field of Information and Communications Technology
• Experienced with products in the areas of Network Infrastructure.
• Certification in any of the following is an advantage
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)