Trends Group, Inc.
Trends Group, Inc.

Technical Engineer  

Trends Group, Inc.

 
  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Penuh waktuFULL_TIME

Berakhir a year ago

2022-11-20T16:00:00+00:00
Ditutup.

Deskripsi Pekerjaan

1. Customer:

  • Provide resolution of the problem based on the given SLA
  • Provide implementation based on the required design architecture
  • Train customer for the product application as required
  • Maintains a professional approach in dealing with customers
  • Discuss project requirements and expectations

2. Own Group:

  • Update team for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
  • Contributes to team effort by accomplishing results as needed

3. Other Group Within Trends:

Sales Group

  • Update Account Manager for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
  • Update Account Manager of the required next steps to fulfill activities for the client

Service Desk

  • Update Service Desk for the activity during client visit which include the root cause of the problem, resolution, and recommendation.

4. Corporate:

Comply with Trends Rules and Regulations as prescribed in the Employees Handbook especially on the following:

  • Attendance
  • Punctuality
  • Dress Code
  • Destruction of company property
  • Respect to co-workers, management, and member of the Board of Director
  • Perform all other duties and tasks as assigned by the Lead, Manager or Head

Kualifikasi Minimum

Minimum Education

Graduate of any of the following:

  • BS Electronic Engineering
  • BS Computer Science
  • BS Information Technology

Minimum Experience/Training

  • At least 5 years of relevant experience in Call Center Application (dialer/recording/acd/wfo) is a plus
  • Completed and passed the Cadetship Training Program

Competency

  • Knowledgeable in telephony such Avaya, CISCO, others
  • Genesys/Aspect/AudioCodes knowledge or other dialer and call recording is advantage
  • Basic knowledge in programming and application integrations.
  • Computer literate and proficient in:
  • MS Word
  • MS Excel
  • MS Power Point Presentation
  • Any Email software
  • Visio
  • Competent in English language (written and oral)

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
IT and Software
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Sometimes
Alamat Kantor
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Industri
Information Technology / IT
Lowongan
1 lowongan dibuka
Situs
http://www.trends.com.ph

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Tentang Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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