SLMP Digital Services Corporation
SLMP Digital Services Corporation

Help Desk Specialist  

SLMP Digital Services Corporation

  • Pasig, Philippines
    11/F, Doña Julia Vargas Ave, San Antonio, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Penuh waktuFULL_TIME

Berakhir 7 months ago

2023-08-15T16:00:00+00:00
Ditutup.

Deskripsi Pekerjaan

  • Ensures customer happiness and satisfaction by providing accurate and timely responses and resolutions to tickets.
  • Checks dashboard for any unattended tickets and chat messages.
  • Tracks customer satisfaction trend on a weekly basis.
  • Directs customer interaction.
  • Acknowledges concerns within 24 hours.
  • Resolves concerns within the acceptable time frame.
  • Ensures all tickets and chat messages from both internal and external customers are attended and provided updates on time.
  • Ensures resolution is provided to the customer within the acceptable time frame.
  • Escalates complex tickets to Tier 2 as soon as possible.
  • Closes ticket in Teamwork Desk and/ or conversations in Intercom when a resolution is accepted.

Kualifikasi Minimum

  • Has a Bachelor's Degree in Journalism, English Literature, or any communications-related degree
  • Any relevant experience in customer service, customer support, and/or project management is a plus.
  • Experienced in using at least 1 ticketing tool or any related client-facing tool.
  • Experience in using Google spreadsheet and/or MS Excel.
  • Computer proficient and system-oriented.
  • Must be highly proficient in spoken and written English.
  • Has strong mathematical, analytical, and organizational skills.

Work Set-Up:

  • Work From Home (WFH) | Night Shift (9:00 PM - 6:00 AM)

Fasilitas dan Tunjangan

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Once in a while
Alamat Kantor
Doña Julia Vargas Ave, San Antonio
Industri
Graphic Design / Web Design
Lowongan
2 lowongan dibuka
Situs
https://www.linkedin.com/company/slmp-digital-corporation/

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Tentang SLMP Digital Services Corporation

SLMP Digital Services Corporation is The Local Marketing Cloud. We provide businesses (from family-owned SMBs to multi-location national brands) everything they need to reach their target market. Through our platform, our clients get the tools, services, and consulting they need to succeed online. We are part of the Inc. 5000, America's fastest growing private companies. Our Philippines office is located at 11/F One Corporate Center, Julia Vargas Ave., Ortigas Center, Pasig City.

SLMP has come a long way since its inception, but the cornerstones upon which our company were founded have remained unchanged. We still believe that we are only as good as the people we hire and develop, which is why we are determined to extend our hands to any deserving individual who can help us grow our company.


Our client base is quickly expanding and diversifying and our company evolves right along with it. We forecast further growth as we are always on the lookout for promising young individuals that want to help us reach new heights. This means plenty of career growth opportunities thanks to our company's willingness to nurture and invest in its people.


We also stress the importance of good work ethics – and we embody this with every project we undertake. Our team features digital marketers and entrepreneurs whose accomplishments and talents have flourished with us. And we promote an engaging, open environment because we know that is how the magic happens.

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