Agency Officer
Security Bank
- Makati, PhilippinesSecurity Bank Centre 6776 Ayala Ave, Legazpi Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
About the Role
As an Agency Officer, you are responsible for managing assigned external Accredited Collection Agencies (ACA), which handle collections activities for written-off off accounts allocated by Security Bank. The purpose of this role is to endorse accounts to ACA according to the Endorsement Matrix, ensure ACA compliance with standards and procedures and ensure that the KPIs for each assigned ACA are met.
How You’ll Contribute
- Manage the endorsement of written-off accounts to their assigned ACAs, ensuring compliance with the ACA Endorsement Matrix.
- Propose opportunities to the Unit Head / Manager to enhance and to modify the ACA Endorsement Matrix to improve results related to KPIs.
- Ensure Admin Associates are preparing the Endorsement Lists for ACAs on time and accurately, downloading daily status reports and inputting ACA data into the database according to procedure and instruction
- Monitor ACA efforts in achieving targets for composite flow rates, past due rates, and other performance metrics, and propose methods to increase ACA performance related to these metrics to the Unit Head / Manager
- Conduct regular ACA visits and meetings once a week with ACA owners, supervisors and collectors to discuss concerns such as handling exceptions, accounts that did not meet guidelines, productivity attainment, etc.
- Provide accurate and timely billing and ensure that agency payout is completed (end-to-end) based on established billing procedures.
Kualifikasi Minimum
- With 3 – 4 years of relevant experience in Collections, preferably with background in ACA management
- Knowledge of bank’s products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Framework and industry practice in Complaints Management
- Good verbal and written communication skills
- Must have good critical thinking skills and exercise sound judgement
- Amenable to be assigned in Alabang and Makati
Fasilitas dan Tunjangan
- Retirement Benefit Plans
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Security Bank Centre 6776 Ayala Ave, Legazpi Village
Tentang Security Bank
Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBankingcareer with us today.
For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/