Head of Support and Maintenance  

Responsibilities:

• Carry out assignments/Tickets/cases to the maximum (fast, precise, and accurate) to achieve the predetermined SLA
• Maintain good relations with other work units and customers for customer satisfaction
• Developing competency for team members by both soft skills and hard skills
• Provide direction and coordination to the team members
• Ensure the knowledge management process in the department runs regularly
• Conduct performance evaluations on team members
• Manage project maintenance both administratively and coordinate any work or problems that exist

Requirements:

• Minimum bachelor degree majoring in Computer Science/Computer Engineering/Informatics or related fields
• Having 4 years of work experience in Application Support or System Engineer
• Have expertise in System/Data Integration (ETL, Web Service)
• Have expertise in Database system (MYSQL, Oracle, SQL Query)
• Good understanding of Operating System (Windows, Linux Based)
• Have expertise in Web Application Server (Web Logic, Apache Tomcat, etc.)
• Have expertise in implemented systems/solutions
• Good understanding of AML and Fraud concepts in general
• Have other specific skills
• Have good analytical and problem-solving skills
• Able to communicate well to the internal team and customers
• Have a good initiative and be proactive at work
• Have high integrity at work
• Have a passion for achievement to develop at work
• Fluent in English