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KMC Solutions

Customer Service Associates | Taguig, Philippines  

KMC Solutions

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • PHP 20.000,00 - PHP 23.000,00 / bulan
    PHP
    20000
    23000
    20000
    MONTH
  • Penuh waktuFULL_TIME

Lowongan dipasang 2 months ago dan batas waktu lamaran adalah 12 Oct

Rekruter terakhir aktif 13 hours ago

2024-08-15T05:29:48.147633+00:002024-10-12T16:00:00+00:00

Deskripsi Pekerjaan

This position will primarily handles customer inquiries and issues through written communication channels such as email and chat. The role involves responding to customer questions, resolving complaints, providing product and service information, and updating customer records. The agent must be able to manage time effectively, work independently, and maintain a customer-focused approach to ensure a high level of satisfaction.

Responsibilities:

  • Accurately assists customers via chat and email in accordance with the required response time
  • Processes customer documents where needed
  • Offers proactive support to address errors, mistakes and technical errors
  • Completes customer interactions within the agreed service level agreement (SLA)
  • Creates added value by supporting cross-sell initiatives and promotional offers
  • Meets or exceeds quality targets
  • Strives to ensure a high customer satisfaction level always
  • Offers resolutions to disputes

Kualifikasi Minimum

Company Description

KMC- FBG Philippines is a Services company based in Taguig. We specialize in Customer Service, Quality Assurance, Resulting and Trading, IT Support, Payments, Compliance, and Business Intelligence. We are committed to providing equal opportunities at every selection stage and do not discriminate based on age, gender, sexual orientation, ethnicity, nationality, or religion. Join us for a challenging and fulfilling career.

Requirements:

  • Open to fresh graduates, college degree is an advantage
  • Experience in the BPO or call center industry is an advantage
  • Excellent verbal and written communication skills to effectively interact with customers; High English Proficiency
  • Flexibility to work during late hours and adjust to a non-traditional sleep schedule.
  • Strong analytical skills to understand customer issues and provide effective solutions.
  • Ability to manage time effectively and handle multiple tasks simultaneously.
  • Sports knowledge is an advantage.
  • Computer literate; familiarity with customer service software, CRM systems, and other relevant tools is a plus
  • Resourceful and a team player
  • Has positive attitude

Fasilitas dan Tunjangan

  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Keahlian yang diperlukan

  • Email Support
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Typing
  • Communication Skills

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Sometimes
Alamat Kantor
KMC Cybersigma Lawton Ave. Mckinley West
Industri
Business Process Outsourcing
Lowongan
30 lowongan dibuka
Situs
https://www.kalibrr.com/c/kmcsolutions/jobs

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Tentang KMC Solutions

KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.

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