Operation Analyst - Customer Support (CS)

  • North Jakarta, Indonesia
    Jl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350, North Jakarta, DKI Jakarta, Indonesia
    North Jakarta
    DKI Jakarta
  • Penuh waktuFULL_TIME

Berakhir 16 hours ago


Deskripsi Pekerjaan

  • Analyze current operational process to identify problems & areas of improvement
  • Doing research & benchmark for optimal workflow & processes
  • Doing a Plan, Do, Check, Action (PDCA) cycle for operational process
  • Coordinate with other team to plan for continuous improvement
  • Monitor & Analyze customer support process flow
  • Ensure data integrity for reporting & analyzing purpose
  • Recommend/ develop tools or process to improve work efficiency
  • Enhance workflow & SOP to standardize process
  • Analyze operational data & information to make better decision
  • Measure & report operational metrics

Kualifikasi Minimum

  • Min 2 year working experience as an operation or analyst
  • Having background in payment/ fintech/ financial industries is a plus
  • Eager to learn & explore new things
  • Strong attention to detail & documentation
  • Sharp analytical thinking & data analysis
  • Familiar with operational framework & continuous improvement
  • Able to prioritize, stay organized and meet critical deadlines
  • Have good verbal and written communication skills
  • Fluency with Google Suite (especially Google Sheet)
  • Willing to work at Sunter Agung, Jakarta Utara

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
IT and Software
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Once in a while
Alamat Kantor
Jl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350
Information Technology / IT
1 lowongan dibuka

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Tentang is the largest invoicing network and B2B payment solution in Indonesia. We partner with e-logistic platforms, B2B e-commerce players and FMCG distributors of tier-1 brands to accelerate the digitization of their supply chain and financial operations with the vision of becoming the one stop solution provider for B2B business. We are looking for a motivated, passionate, and high-value person to boost your careers with us. Here's to an exciting journey ahead!

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