

Operation Analyst - Customer Support (CS)
paper.id
- North Jakarta, IndonesiaJl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350, North Jakarta, DKI Jakarta, IndonesiaNorth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 16 hours ago
2023-01-26T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Analyze current operational process to identify problems & areas of improvement
- Doing research & benchmark for optimal workflow & processes
- Doing a Plan, Do, Check, Action (PDCA) cycle for operational process
- Coordinate with other team to plan for continuous improvement
- Monitor & Analyze customer support process flow
- Ensure data integrity for reporting & analyzing purpose
- Recommend/ develop tools or process to improve work efficiency
- Enhance workflow & SOP to standardize process
- Analyze operational data & information to make better decision
- Measure & report operational metrics
Kualifikasi Minimum
- Min 2 year working experience as an operation or analyst
- Having background in payment/ fintech/ financial industries is a plus
- Eager to learn & explore new things
- Strong attention to detail & documentation
- Sharp analytical thinking & data analysis
- Familiar with operational framework & continuous improvement
- Able to prioritize, stay organized and meet critical deadlines
- Have good verbal and written communication skills
- Fluency with Google Suite (especially Google Sheet)
- Willing to work at Sunter Agung, Jakarta Utara
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Jl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350
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Tentang paper.id
Paper.id is the largest invoicing network and B2B payment solution in Indonesia. We partner with e-logistic platforms, B2B e-commerce players and FMCG distributors of tier-1 brands to accelerate the digitization of their supply chain and financial operations with the vision of becoming the one stop solution provider for B2B business.
We are looking for a motivated, passionate, and high-value person to boost your careers with us. Here's to an exciting journey ahead!