paper.id
paper.id

Customer Success Associate  

paper.id

 
  • North Jakarta, Indonesia
    Jl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350, North Jakarta, DKI Jakarta, Indonesia
    North Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Penuh waktuFULL_TIME

Berakhir 9 months ago

2023-06-19T17:00:00+00:00
Ditutup.

Deskripsi Pekerjaan

  • Become a trusted advisor to our clients and ensure they are successful on our platform
  • Maintain high levels of customer engagement (including on-site metings) with a focus on customer satisfaction and loyalty
  • Provide on-the-spot onboarding and training to customers
  • Proactively spot and correct any issues that could affect customer satisfaction or retention
  • Faciliate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
  • Continually gather provide input on product roadmap

Kualifikasi Minimum

  • Bachelor's Degree in Management or Accounting
  • 1 year of relevant experience
  • Prior experience in Customer Success or Equivalent history of increasing customer satisfaction, adoption and retention
  • Excellent problem-solving abilities and consultative skills
  • Loves working with client and thrives on customer satisfaction and loyalty
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Strong team player but still a self-starter
  • Understand the Banking/Fintech/payment market in Indonesia
  • Willing to work shifting and weekend
  • Willing to work shifting
  • Willing to work at Sunter Agung, Jakarta Utara

Fasilitas dan Tunjangan

  • FlexitimeFlexitime
  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Recruitment / Signing BonusRecruitment / Signing Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Keahlian yang diperlukan

  • Organizing and Planning
  • Persuasion and Negotiation
  • People Management
  • Chat Support
  • Customer Service
  • Communication Skills
  • Coaching

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Sometimes
Alamat Kantor
Jl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350
Industri
Information Technology / IT
Lowongan
1 lowongan dibuka
Situs
http://www.paper.id

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Tentang paper.id

Paper.id is the largest invoicing network and B2B payment solution in Indonesia. We partner with e-logistic platforms, B2B e-commerce players and FMCG distributors of tier-1 brands to accelerate the digitization of their supply chain and financial operations with the vision of becoming the one stop solution provider for B2B business. We are looking for a motivated, passionate, and high-value person to boost your careers with us. Here's to an exciting journey ahead!

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