Front Desk Officer  

Front Desk Officer (High-end Mall)

• Smile and greet the customers depending on the time of the day
• Assists customer inquiries onsite and through hotline
• Attends to customer’s needs and exceed expectations
• Handles customer complaints and address the same to proper personalities for resolution
• Assists customers in times of accidents and other untoward incidents
• Ensures consistency in delivering and providing excellent customer service

Front Desk Officer (High-end Residential / Condominium)

• Greet and assist Residents (Unit Owners & Tenants) and Visitors.
• Ensures availability of information and references pertaining to all services offered by the property that Residents (Unit Owners & Tenants) may requests and require from time to time
• Familiarity with facilities, amenities, services, events, and other information about the property that Residents (Units Owners & Tenants) may require from the Front Desk Staff.
• Monitors cleanliness and order at the Front Desk, Lobby area, and coordinates with Support Staff (Technical Maintenance & Housekeeping) for appropriate actions;
• Shares the responsibilities and the enforcement of House Rules and assigning the duties of the Support Staff (Technical Maintenance & Housekeeping).
• Obtain and maintain an inventory of supply of brochures and other informative materials.

We are looking for a qualified Front Desk Officers (Concierge Representative) for High-end Malls and Residential/Condominium.

• Bachelor Degree holder of Hotel and Restaurant Management, Tourism, Mass Communications and other similar course
• Work or internship experience abroad is an advantage
• Frontline experience in a hotel or high-end residential building is an advantage
• Personable and projects a professional image
• Excellent in English (verbal and written)
• Mature, Highly trainable, Well- mannered
• Excellent communication and interpersonal skills