Customer Success Team Lead Indonesia  


  • Sleman, Indonesia
    Sleman, DI Yogyakarta, Indonesia
    DI Yogyakarta
  • Rp 6.000.000,00 - Rp 12.000.000,00 / bulan
  • Penuh waktuFULL_TIME

Lowongan dipasang 2 months ago dan batas waktu lamaran adalah 30 Dec

Rekruter terakhir aktif 21 hours ago


Deskripsi Pekerjaan

  • Lead the Customer Success team by inspiring and training the team for growth
  • Monitoring team members' daily tasks
  • Ensure KPIs achievement - both individual and team-based
  • Track, monitor, and communicate the progress of the team to the manager
  • Assisting team members with their personal development and career goal
  • Regularly check up with the team to evaluate individual progress
  • Contribute to share your ideas for continuous operation improvement

Kualifikasi Minimum

Here at Niagahoster and Hostinger, we aspire to bring success to everyone by unlocking the power of the internet. To nurture millions of users, we’re looking for a team leader for our Customer Success Specialist team-- which are our frontliners of the business, to deliver the best experience to our customers.

As a Customer Success Team Leader, you will be part of a global community of leaders, providing guidance to bright young minds with a passion for IT and the highest standards in Customer service. In your journey, you’ll be responsible for raising the bar, nurturing everyone within the team, proactively managing their performance, and delivering innovation to the operation. We work fast, push the boundaries, try new things so everyone in the team can grow, happy, engage, and deliver the best experience-- which sometimes don’t work, but we embrace failure and lifelong learning.

If you are a goal-oriented person who enjoys managing people with a growth mindset to achieve their goals as well as business goals, then this position might be for you.

Job Requirements:

  • Bachelor’s degree / Diploma in any field, IT field is an advantage
  • 2+ years experience in leading a Customer Service-related team with proven track record in achieving Customer Service/Customer Support team KPIs
  • Clear and fluent in English communication
  • Preferably has experience in startup or digital industry
  • Experience working at a hosting/domain company is an advantage
  • Prior knowledge about hosting, domain, and server would be an advantage
  • Familiarity with data analysis
  • Excellent analytical thinking and problem-solving skills
  • Fast learner & target oriented

Fasilitas dan Tunjangan

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • FlexitimeFlexitime
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Keahlian yang diperlukan

  • Performance Management and Coaching
  • Total Quality Management
  • People Management
  • Customer Service
  • Data Management
  • Customer Research

Ringkasan Perkerjaan

Tingkat Posisi
Supervisor / Asisten Manager
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Alamat Kantor
Jalan Palagan Tentara Pelajar No. 81
Information Technology / IT
1 lowongan dibuka

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Tentang Niagahoster

Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.

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