Customer Service Supervisor
Kompas Gramedia
- West Jakarta, IndonesiaJl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir a year ago
2023-02-09T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Provide pick-up/customer complaint tickets to Agents
- Analyze tickets regularly
- Create Segregation and Break Schedules for Agents
- Case escalation both internal and vendor
- Monitoring shipments through internal KGX or Vendors
- Provide approval of claim for damage or loss customer goods
- Conduct monthly coaching to Agents
- Provide training to Agents (Frontline, Backline, Key Account)
Kualifikasi Minimum
- Minimum Diploma III of all major
- Minimum 1 year experience as Customer Service Supervisor
- Minimum 2 years experience as Customer Service Staff
- Have a good communication skills
- Have a good administration skill
- Proficient in using computer (Ms. Office)
- Preferably fluent in English both writen and oral
- Diligent, organized and detail oriented
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Jl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
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Tentang Kompas Gramedia
Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.
Our vision is to enlight all the people in Indonesia with all the knowledge we have.