IT Support
JoyRide PH
- Marikina, PhilippinesMarikina, NCR, PhilippinesMarikinaNCRPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir a year ago
2023-03-04T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Diagnose and troubleshoot software failures.
- Provide technical support to customers for the company’s software products and application systems.
- The primary focus of the role is to ensure that any issues with the systems are efficiently resolved, to minimize disruption of operation.
- Provide dedicated telephone and live-chat support for customers and other departments in real time.
- Ensure any repeat incidents are identified and escalated to ensure the appropriate resolution is applied.
- Ensure that all queries and support calls are logged and tracked and keep customers regularly informed regarding progress and resolution.
- Create and maintain process and procedure documents and other user-specific documentation, including documentation on resolved issues.
- Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
- Perform other duties as assigned related to IT works
- Reports directly to the team leader
Kualifikasi Minimum
- Knowledge of software troubleshooting
- Bachelor’s degree or equivalent, preferably in Computer Science/IT
- Good verbal and communication skills
- Team player
- Minimal supervision
- Flexible in working rotational shifts
- Logical and Rational thought
- Detail-Oriented
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Marikina, NCR, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang JoyRide PH
JoyRide is the first and only homegrown superapp in the Philippines that offers a diverse range of ride-hailing and delivery services. With over 10 million app downloads, JoyRide operates 24/7 in different cities, catering to the needs of commuters in Metro Manila, Rizal, Bulacan, Cavite, Laguna, Cebu, and Baguio City, and soon set to expand its services to Pampanga and Ilocos Norte. JoyRide began its journey as a Motorcycle Taxi (MC Taxi) service, challenging the existing ride-hailing monopoly in the country, and has now expanded to offering 4-wheel options like JoyRide Car, JoyRide Taxi Cab, and JoyRide Super Taxi. Guided by its vision of becoming the country's premier mobility company, JoyRide is steadfast in its commitment to continually explore accessible, efficient, and innovative technology-driven mobility solutions that empower and positively impact the various communities it serves.