Impact Training and Consultancy
Impact Training and Consultancy

Onboarding Specialist | Pasig  

Impact Training and Consultancy

  • Pasig, Philippines
    1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
    Metro Manila
  • Penuh waktuFULL_TIME

Berakhir 3 days ago


Deskripsi Pekerjaan

Is responsible for training or educating the new merchants on how to use application and be familiarized with its systems.

Functional Area

  • Effectively communicate and work with the local team, using the most effective mode of communication, to coordinate set-up, schedule tasks and activities, onboard and launch new merchants in a timely manner.
  • Ensure high quality production and testing of various onboarding tasks such as online menu and digital profile setup and operations testing to ensure a merchant’s success on the platform.
  • Assess merchants’ needs to identify opportunities to promote their online ordering and determine when there is potential to refer to the sales team to pitch and close additional locations.
  • Develop expertise in tools, systems, and processes to identify improvement areas for streamlining merchant operations and assisting in scaling a vibrant business.

Partner Support

  • Become an expert in merchant account setup and menu system, including complex features such as marketing programs, banking info, and in-store operations.
  • Ensure quality is maintained across menu updates, including auditing outsourced work.
  • Coach and train vendors to provide high quality work products.

Order Management and Customer Support

  • Monitor all live orders on the system to ensure they’re confirmed as soon as possible
  • Provide exceptional service to our customers and merchant partners via inbound/outbound calls and SMS messaging
  • Work closely with city teams to provide visibility on the health of their merchant and order network

Kualifikasi Minimum

  • Candidate must possess at least a Bachelor's/College Degree, Human Resource Management, Advertising/Media, Art/Design/Creative Multimedia, Humanities/Liberal Arts, Mass Communications or equivalent
  • At least 2 years experience in handling/working with merchants
  • At least 2 years work experience specializing in Training and Development or equivalent
  • Excellent communication and strong people skills
  • Solid facilitation and presentation skills in both soft skills and technical skills content
  • Project Duration: End of year

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Once in a while
Alamat Kantor
1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City
Marketing / Advertising / Sales
2 lowongan dibuka

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Tentang Impact Training and Consultancy IMPACT Training & Consultancy is a company committed to the advancement and excellence of its multi-national clients across several industries. We run nation-wide operations by a team of dynamic and highly competent individuals who aim to make an impact on each of our clients’ organizations. We do this by strengthening and intensifying their capabilities through effective training, management planning, analysis, and implementations. IMPACT offers career opportunities across several workforces, providing a unique career experience depending on your skills, career goals and personal learning objectives.

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