FCI Software Technologies Inc.
FCI Software Technologies Inc.

NOC | Application Support Analyst  

FCI Software Technologies Inc.

 
  • Muntinlupa, Philippines
    22, Madrigal Business Park Alabang–Zapote Road , Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • PHP 30.000,00 - PHP 35.000,00 / bulan
    PHP
    30000
    35000
    30000
    MONTH
  • Penuh waktuFULL_TIME
2024-04-03T09:33:48.040100+00:00
Ditutup.

Deskripsi Pekerjaan

Job Purpose:

Helps end users with the operation and functionality of software applications. Works with both clients and development team in identifying and resolving issues.

Essential Job Functions / Main Duties & Responsibilities:

  • Monitor and analyze the health of application system by understanding the key business indicators and provide operation and maintenance support
  • Act as L1/L2 support to multiple platforms and respond to inquiries from clients globally to maintain high client retention
  • Manage Incidents, Problems and Changes and assist in Capacity Management of our systems
  • Participate as mid/ night or weekend shift emergency point of contact and be willing to support different shifts to maintain stability and customer support
  • Improve product documentation by consistently reporting errors and suggesting corrections and resolutions
  • Work in teams alongside developers, QA testers and UI/UX designers to ensure all elements of web creation are consistent.

Kualifikasi Minimum

Skills and Qualifications:

  • +2 years experience working in Application Support and/or Technical Helpdesk, from a software development background.
  • Experience on JIRA or any service desk tools and Confluence or other knowledge and IT management tools
  • Has strong organizational skills and has a high sense of urgency while maintaining calm under pressure.
  • Strong communication and interpersonal skills, proficient English and experience working with multi-national teams
  • Knowledge of Azure or other cloud solution services is a plus
  • Technical knowledge in using programming tools (Development or supporting an application) desired
  • Amenable to work on site and on shifting schedule

Fasilitas dan Tunjangan

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Free Lunch or SnacksFree Lunch or Snacks
  • Gym MembershipGym Membership
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Recruitment / Signing BonusRecruitment / Signing Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Keahlian yang diperlukan

  • Network Administration
  • Incident Management
  • Technical Support

Ringkasan Perkerjaan

Tingkat Posisi
Supervisor / Asisten Manager
Spesialisasi
IT and Software
Persyaratan tingkat pendidikan
Lulus program Diploma (D3)
Respon rekruter ke lamaran
Sometimes
Alamat Kantor
Madrigal Business Park Alabang–Zapote Road, Ayala Alabang, Muntinlupa, 1780 Metro Manila, Philippines
Industri
Computer Software / Engineering
Lowongan
4 lowongan dibuka
Situs
http://www.flyingcockatoo.com

Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.

Tentang FCI Software Technologies Inc.

We're a team of creative, determined and tenacious people. We want to create products that have never been delivered in the industry. Our goal is to provide the most cutting-edge products to our clients and to elevate those who dare to join us on our journey. The teamwork, relationship and ideas we create are aimed at providing solutions beyond the ordinary. Every team member is a specialist in their respective line, always striving towards our goal. This hunger for innovation is what drives us forward. If you dare to grow, be listened to and advance in your career, then come join our team. Quality is the core of our belief: whether it be the product or the career experience. Our goal is to find uniquely talented people who are ready for their next challenge.

Kandidat juga melamar untuk

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: