NOC | Application Support Analyst
FCI Software Technologies Inc.
- Muntinlupa, Philippines22, Madrigal Business Park Alabang–Zapote Road , Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- PHP 30.000,00 - PHP 35.000,00 / bulanPHP300003500030000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Job Purpose:
Helps end users with the operation and functionality of software applications. Works with both clients and development team in identifying and resolving issues.
Essential Job Functions / Main Duties & Responsibilities:
- Monitor and analyze the health of application system by understanding the key business indicators and provide operation and maintenance support
- Act as L1/L2 support to multiple platforms and respond to inquiries from clients globally to maintain high client retention
- Manage Incidents, Problems and Changes and assist in Capacity Management of our systems
- Participate as mid/ night or weekend shift emergency point of contact and be willing to support different shifts to maintain stability and customer support
- Improve product documentation by consistently reporting errors and suggesting corrections and resolutions
- Work in teams alongside developers, QA testers and UI/UX designers to ensure all elements of web creation are consistent.
Kualifikasi Minimum
Skills and Qualifications:
- +2 years experience working in Application Support and/or Technical Helpdesk, from a software development background.
- Experience on JIRA or any service desk tools and Confluence or other knowledge and IT management tools
- Has strong organizational skills and has a high sense of urgency while maintaining calm under pressure.
- Strong communication and interpersonal skills, proficient English and experience working with multi-national teams
- Knowledge of Azure or other cloud solution services is a plus
- Technical knowledge in using programming tools (Development or supporting an application) desired
- Amenable to work on site and on shifting schedule
Fasilitas dan Tunjangan
- Special Leave Benefits for Women
- Free Lunch or Snacks
- Gym Membership
- Life Insurance
- Medical / Health Insurance
- Paid Sick Leave
- Single Parent Leave
- Paid Bereavement/Family Leave
- Recruitment / Signing Bonus
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Network Administration
- Incident Management
- Technical Support
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Madrigal Business Park Alabang–Zapote Road, Ayala Alabang, Muntinlupa, 1780 Metro Manila, Philippines
Tentang FCI Software Technologies Inc.
We're a team of creative, determined and tenacious people. We want to create products that have never been delivered in the industry. Our goal is to provide the most cutting-edge products to our clients and to elevate those who dare to join us on our journey.
The teamwork, relationship and ideas we create are aimed at providing solutions beyond the ordinary. Every team member is a specialist in their respective line, always striving towards our goal. This hunger for innovation is what drives us forward.
If you dare to grow, be listened to and advance in your career, then come join our team. Quality is the core of our belief: whether it be the product or the career experience. Our goal is to find uniquely talented people who are ready for their next challenge.