Customer Service Associate

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Metro Manila
  • PHP 20.000,00 - PHP 28.000,00 / bulan
  • Penuh waktuFULL_TIME

Lowongan dipasang 2 months ago dan batas waktu lamaran adalah 30 Dec

Rekruter terakhir aktif 8 days ago


Deskripsi Pekerjaan

Job Overview

The Customer Service Associate reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience interfacing with Eezee.

Job Interactions & Interface:

This role interacts with cross-functional teams: BD, Seller Team, PIMS, L&F, Order Management Team, Finance, HR, etc.

This role reports to: CS Team Leader

Key Responsibilities

Responsible to handle all customer queries from all engagement channels (Calls, Email & Chat)

  • Ensuring customer enquiries are addressed in a timely manner in the areas of: o Fulfilling sourcing requests o Pushing quotations through Eezee system (QnF; liaising with Seller Team) o Updating customers on stock availability o Updating customers on logistic arrangements o Claim, exchange & refund
  • Working with Sales Team (BD) to ensure a seamless onboarding of Enterprise account
  • Gain deep familiarity with Key and SML account requirements in collaboration with the Buyer and Account Management team o Regular purchase cycles – trigger re-stock notifications and monitoring orders o Industry categorization by collaborating with BD or ST o Product requirements and criteria o Understanding customer needs through active listening and need-based questions
  • Uphold customer service standards by being Eezee’s champion on: o Voice procedures o Being a partner to our clients, we represent client’s needs and requirements o Building a relationship with our customers
  • Collaborating with Seller, Buyer and PIMS (Product Category) teams to ensure a consistent tracking of key data points for reporting

Kualifikasi Minimum

  • Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner
  • Experience in Customer Success for 1 year is a must
  • Operations and customer service experience from a technology, ecommerce and supply chain or logistics industries is an advantage
  • Good verbal communication and customer orientation skills
  • Great customer service skills and etiquette
  • Proficient in Microsoft Office word processing and spreadsheet
  • Strong analytical and problem-solving skills
  • Ability to adapt to challenging situations
  • Maintains high degree of professionalism and confidentiality
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to work independently and as a team member
  • Keen attention to details

**Candidates from PH and ID and will be on a remote set-up temporarily.

Fasilitas dan Tunjangan

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Once in a while
Alamat Kantor
Makati, Metro Manila, Philippines
Computer Software / Engineering
3 lowongan dibuka

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Singapore's Largest B2B Marketplace for Industrial and Business Supplies Eezee Pte Ltd is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

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