Implementation Specialist  

EverCommerce is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are looking for an Implementation Specialist to focus on DrChrono, one of EverCommerce's solutions. DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future. In this role you will implement the DrChrono solution for our customers. Specific responsibilities will include providing training and consulting to our customers and helping them through our process in a
timely manner. You will develop our customers’ skills to ensure they complete their implementation feeling confident and comfortable using our software for many years to come.

Responsibilities:

• Host webinar training sessions joined by multiple customer stakeholders
• Serve as your customer’s main point of contact for a 60-90-day period
• Manage the overall implementation project to ensure on-time delivery
• Provide consultancy to both new and existing customers on best practices in using our software
• Respond promptly to inbound phone calls and emails
• Identify and escalate priority issues
• Manage 15-20 customer projects simultaneously
• Become a product specialist to others within the organization
• Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs

This role is fully remote and candidates can be based anywhere in the Philippines.

Qualifications:

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or a similar field
• At least 2 years of experience working in the healthcare industry
• A thorough understanding or experience using electronic health records and/or practice management software
• Strong bedside-like manner: can patiently support others through a first-time experience
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Impeccable time management skills
• An area in your home dedicated to a workspace, free of background noise and distractions
• Work in US hours