Service Delivery Manager
Data Analytics Ventures Inc. (DAVI)
- Pasig, Philippines30F, Topaz Rd, San Antonio, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Berakhir a year ago
2023-01-29T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
An IT Service Delivery Manager will be responsible for the following
- Overseeing a number of key functions within the IT department that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.
- Stakeholder Management - establishing and managing expectations within the business and drive the IT team to achieve those expectations to a high standard. Responsibilities Service Management
- Maintaining high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
- Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- Being accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
- Driving internal and third-party service review meetings covering performance, service improvements, quality and processes Meeting Support
- Managing the desktop computing environment to ensure that laptops, PC’s and other access devices are built and maintained to high standards of performance and security
- Making recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Kualifikasi Minimum
- Graduate of Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or other related courses
- Has at least 10 years of relevant experience at least 5 years in managerial capacity
- Experience in Service and Vendor Management
- ·Must have a passion for Service Improvement
- Knowledge of ITIL disciplines
- Good leadership and people management skills
- Strong skills in written and verbal communication
- Excellent customer facing/customer service skills
- Ability to work under pressure and meet deadlines
- Must be able to demonstrate a high degree of flexibility
- Has initiative and a proactive approach to daily tasks
Fasilitas dan Tunjangan
Work from Home
Retirement Benefit Plans
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Robinsons Cyberscape Gamma, Ruby and Topaz Roads, Ortigas Center, Pasig City
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Tentang Data Analytics Ventures Inc. (DAVI)
Data Analytics Ventures, Inc. (DAVI) offers products and services that perform deep-dive data analysis on brands, consumer behavior, and market demands. DAVI uses rich data foundations to navigate and unlock patterns that will enhance business processes and, thus, ensure friction-free experiences for customers. DAVI’s platform can identify the right price, promotional campaigns, and product assortment.
At DAVI, data is the key to identifying customer patterns and insights. More than just crunching numbers amidst evolving market landscapes, the company aims for meaningful engagement and sustainable growth that will accelerate discovery and action for businesses.
DAVI helps businesses get a deeper understanding of their brand and category performance. The company's insights help them determine growth drivers and opportunities, improve decisions and calibrate business objectives and actions.
DAVI is a foresight-driven company with a diverse mix of industry leaders and up-and-comers who are well-versed in strategic leadership, data innovation, e-commerce, business development, technology, and growth marketing in its operations.
The people at DAVI aim for precision in everything they do. DAVI advocates a culture of excellence and knowledge-sharing among its people. Each one is expected to be the very best at what they do and serve as mentors to their colleagues.
DAVI gives its people the chance to be part of the wave of the future, as the data industry continues to evolve rapidly. They are empowered to chart the trajectory of their career and have access to programs that help them continuously upskill. As such, the company seeks people who are passionate about uncovering the value and opportunities behind data.