Loan Processing Officer | Discharges  

Responsibilities and Tasks:

• Ensuring that discharge requests are processed in a timely and accurate manner.

• Dealing with and addressing enquiries raised by solicitors, mortgage managers and borrowers

• Responding to discharges-related calls/emails/tasks (TDIs) received to Retention team before instructing panel solicitor

• Sending discharge instructions to panel solicitors and trustees

• Verifying details provided in the request in accordance with the instructions; ensuring accuracy of all processing within the operating system

• Monitoring of list of discharging loans and ensuring that the information received from the parties involved in the discharge are duly noted

• Ensuring SLAs, compliance and quality standards are met on a daily basis or as advised by the Team Leader

• Assisting Team Leader, team members and other relevant staff with Settlements-related matters; taking inbound calls (overflows) and messages for Customer Service

• Providing indicative and/or final payout figures when requested given that approval has been confirmed.

• Ordering of security packets/loan agreements from the trustee

• Posting of all discharges-related payment; updating the Discharges Masterlist

• Generating closing statements

• Sending confirmation reports to Accounts for all invoices received from trustee

• Actioning other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals

Knowledge, Qualifications and Competencies:

• Preferably with banking and financial related job experience and a basic understanding about mortgages

• With Australian Mortgage experience is an advantage

• Understanding of discharges process for home loans

• Strong management skill, able to work well under pressure and on flexible schedule

• Exhibit professional demeanour

• Ability to communicate in writing in a professional manner

• Good attention to detail and excellent analytical skills

• Ability to follow and understand instructions and procedures

• Good planning, organising and multi-tasking skills

• Must have proficiency with various software applications programs including e-mail messaging applications

• Ability to provide insight based on analysis

• Self-motivated and has knowledge-sharing mentality

• Ability to work on deadlines and independently with less supervision

• Candidate must possess at least Bachelor's/College Degree in any field.

• At least 1 Year(s) of working experience in the related field is required for this position.