Loan Processing Officer | Packaging  

Responsibilities and Tasks:

• Managing the coordination of loan documents and loading of loan application on an in-house computer system.
• Ensuring the service and quality objectives are being attained and maintained on a consistent basis.
• Tracking tasks given to team members as part of productivity monitoring.
• Ensuring KPIs are adhered to.
• Responding to queries being sent through emails and fax as well as actioning and processing tasks and requests.
• Liasing regularly with the Credit team regarding issues and progress.
• Escalation of specific matters, queries and concerns to the appropriate department that Originations team is unauthorised to approve or handle.
• Escalating matters regarding interest rates for clarification and approval by the Management.
• Review documentation within 24 hours of receipt for discrepancies, omitted data, calculate verified income, very assets and update internal system.
• Immediately notify Loan Originator of any documentation discrepancies. Loan Originator will determine necessary remedies or resolution.
• Ensuring that all appropriate closing documentation is in the loan file (documents are to be reviewed within 24 hours of receipt and communicated with Loan Originators).
• Processing loans to meet contract deadlines and rate lock expiration dates.
• Assist other processors, underwriters and closing departments if needed.
• Maintains a focus on enhancing customer service skills knowledge
• Undertakes any other tasks or duties as deemed necessary by the Management to archive business goals.

• With Australian mortgage experience is an advantage
• Confident and clear communicator, able to demonstrable experience of engaging in conversations and building relationships with clients at the highest level.
• Ability to time-manage
• Able to work well under pressure
• Customer-focused
• Good attention to detail
• Ability to provide insight based on analysis
• Ability to work on multiple tasks
• Ability to work in a fast-paced environment
• Strong communication skills (written and verbal)
• Positive attitude
• Strong team ethics
• Desire to achieve goals
• Strong understanding of the importance of quality