Tier 1 Support Engineer
Cascadeo
- Quezon City, PhilippinesQuezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Berakhir a year ago
2022-12-13T05:25:54.713501+00:00Ditutup.
Deskripsi Pekerjaan
Primary responsible for handling all client events, respond to requests (client and internal), make sure that all client events are handled within SLA.
- Engineers maintain ongoing communication within the team and externally,to keep all stakeholders aware of relevant, known issues and the steps being taken.
- Engineers uses several monitoring tools such as Pingdom, Zenoss,Zendesk, Pagerduty,Gmail, AWS Console.
- Event escalation to Tier2.
- Call and Chat support
Kualifikasi Minimum
- Graduate of IT, Computer Science or any related course.
- Able and willing to go to work on holidays and do night shifts.
- Can speak and write in Filipino and English.
- Must be capable of remote work. (Must have laptop or desktop to use with stable power/ISP)
Fasilitas dan Tunjangan
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Keahlian yang diperlukan
- Amazon Web Services
Jurusan yang Diminati
- Technology [Information Technology]
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Quezon City, Metro Manila, Philippines
- Industri
- Information Technology / IT
- Lowongan
- 2 lowongan dibuka
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Tentang Cascadeo
Cascadeo is a Cloud DevOps engineering firm focused on taking care of cloud deployments so our client can focus on building their products and services.
Our elite technology team develops customized cloud deployments based on real-world analytics and your business' strategic goals.