Technical Support Engineer | Ruby on Rails  

What is your role:

As a Customer Experience Engineer, you will be part of a team providing Tier 3 support to concerns escalated by the clients. You’ll work closely with the Senior VP of Engineering, while collaborating with the full engineering team to understand, investigate, diagnose, and solve any complex issues on the platform.

Why do we want you:

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic

Responsibilities:

• Familiarize oneself with the Client’s products, services, and offerings
• Understand the Client’s code base, logs, and servers
• Provide support to troubleshoot and resolve issues reported by external customers through phone, chat, and email
• Understand, investigate, diagnose, and solve any complex issues directly escalated by the customers
• Identify, record, document, reproduce, report, and track bugs
• Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers

• Bachelor’s degree or trained with a degree in Computer Science, Information Technology, Software Engineering, or a similar field.
• At least 2-3 years of experience in PHP, Rails, and JavaScript
• Advanced programming and development skills including databases and automation systems
• At least 1-2 years of experience providing Technical Support and/or Customer Service experience
• A proven record of strong organizational, prioritization, and project management skills with extreme attention to detail
• Excellent analytical and problem-solving skills