Purpose of the Role:
ATI Business looking for a Customer Service-Billback staff to assist one of our client’s operations, as you will track billback invoices and follow up with the suppliers, assisting the customers in using the client’s tools and handling customer’s billback inquiries.
- Conduct tracking, follow-up, and collection of billback invoices.
- Proactively contact suppliers as needed to ensure payment of outstanding billback invoices.
- Maintain precise records.
- Assisting the customers with answering inquiries or using the client’s tools
- Carefully follow instructions and pre-established guidelines to perform assigned tasks.
- Ensure that all work is processed according to the team’s minimum standard.
- Report any issues or system limitations to the direct supervisor.
- Excellent communication skills in English
- Excellent analytical and numerical skills
- Have 2+ years of working experience in Customer Service with English communication skill
- Have a hospitality or travel industry background
- Willing to work in shifting mode including public holidays (24/7 Roster)
- Willing to work at Central Jakarta and BSD City
Keahlian yang diperlukan
- Email Support
- Chat Support
- Customer Service
- Time Management
- Communication Skills