Junior Digital Marketing and Community Management Specialist  

Manage the online communities of The Astoria Group.

Reply to all reviews received via different Online Travel Agency (OTA) websites like Booking(dot)com, Agoda, etc.

Assist in handling and tracking crises and complaints online.

Proactively report critical issues to appropriate departments and key officers.

Improve the messaging structure of The Astoria Group accounts for efficient communication.

Perform review audits and competitive analyses from other community management efforts.

Monitor overall performance of the brand's social media pages and online listings.

Generate reports from OTA data and compile information into a presentation.

Help the team in the development of original digital content for Astoria Hotels and Resorts' social media pages and websites.

Assist in promoting a positive brand image in online channels for The Astoria Group

1 to 2 years of relevant experience in community management and crisis resolution.

Maintains good judgment and composure when dealing with challenging situations.

Proven experience in the creation of online content and its best practices.

Familiarity with social media management software.

Experience using Microsoft Office apps.

Stay relevant by knowing the best practices of community management and content development.

Can work under pressure and meet deadlines.