- Manage, coach, and develop a team of eight (8) or more frontline Customer Service Associate Managers who will provide low to moderately complex customer support, oversee daily/weekly/monthly operational performance, and engage key stakeholders and business partners associated with customer service.
- Develop leaders by assessing competencies and promoting training and career planning; coaches for career development and provides inputs into hiring decisions.
- Develop relationships and communicates issues of importance within the department and/or business unit.
- Appropriately assess risk when business decisions are made demonstrating consideration for the firm’s reputation and safeguarding its customers by driving compliance with applicable laws, rules, and regulations; adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices and escalating managing and reporting control issues.
- Lead through and drive changes ensuring understanding and adoption
- Proactively monitor team performance meet established key performance indicators and support proficiency and development needs across the environment
- Act as a change agent with the ability to drive followership and execution
- Drive operational effectiveness, balancing the focus on customer experience, risk mitigation and employee experience
- Plan and lead the execution of employee engagement initiatives, to drive high performance and mitigate attrition.
- College graduate of any 4 year course
- With at least 2 years of leadership experience managing customer service managers and overseeing large customer service teams for banking or finance voice portfolio
- Minimum of 7 years total BPO experience in international bank or credit card customer service
- Excellent verbal and written communication skills and presentation skills
- Expertise in contact center interaction quality management
- Experience in leading in a fast paced, customer-focused BPO environment
- Proven ability to maintain performance across multiple disciplines and success indicators
- Strong Problem solving and critical thinking skills - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Influencing and relationship management skills
- Effective project management and change management skills
- Willing to work on night shift and be assigned in Taguig
Fasilitas dan Tunjangan
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Paid Bereavement/Family Leave
- Recruitment / Signing Bonus
- Life Insurance
- Maternity & Paternity Leave
Tentang Aces Call Center Jobs Inc.
ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible. www.acesjobs.com.ph ACES HIRES Get 3,000 Gift Reward (e.g,, Globe Prepaid Load Card) FaceBook Messenger m.me/acesjobs https://www.facebook.com/acesjobs/ http://youtube.com/acesjobs Why Join Us? DISCOVER UNLIMITED JOB POSSIBILITIES CONVENIENCE One Stop Shop - One Day Hiring Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified. Since 2011, over 10,000+ jobseekers found their job through ACES! CHOICES Comprehensive Active Jobs Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS) Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers. CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires. It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES. Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES. ________________________________________ Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within: • Makati City • Ortigas Center • Mandaluyong City • Pasig City • Masinag, Antipolo • Taguig City - Fort Bonifacio • Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA • South Luzon Area - Sucat, Alabang, Laguna • Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro • Other Areas Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions: • Inbound and Outbound Customer Service Reps (CSR) • Hotel Reservations and Sales or Online Hotel Booking Agents • Technical Support Representatives (TSR) for various industries • IT Helpdesk Officers • Insurance Account Services • Financial Services - Banking, Fraud, Mortgage, FinTech • Collections Account - Collection Officers, Medical collection • Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos • Billing Account Services • Travel Booking / Airline Ticketing Account • Pioneer Account / Local accounts • DAYSHIFT - CSR / TSR • BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies