Operations Engineer | Digital Consumer Tech Division
ABS-CBN Corporation
- Quezon City, PhilippinesQuezon City, Metro Manila, Philippines, Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro ManilaQuezon CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
The Operations Engineer religiously checks for alerts and validates them against standard limits or threshold and provides clear communication and rapid response for every business-impacting, service-related event. He or she applies the necessary changes to optimize the alerts to be relevant, descriptive, and actionable to the appropriate team and apply within relevant timeframe to minimize negative impact to consumers.
- Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
- Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7.
- Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling.
- Incident and Problem Management – Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
- Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies/
- Drive capacity planning by monitoring system resource utilization, errors, and alerts trends.
- Document system architectures, systems configurations, and technical operational processes and policies.
- Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night).
- Participating in maintenance activities and on-call rotations as required.
- Execute disaster recovery plans and reporting on metrics related to those activities.
Kualifikasi Minimum
Qualifications:
- Bachelor's degree in Computer Science field or equivalent.
- 1-2 Experience with any of the following operations systems: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, New Relic, PagerDuty, Ops Genie, Jira Service Management
- 1-2 years of experience applying an automation first approach to problem solving leveraging configuration management tools and scripting (e.g., Bash, Python, PowerShell)
- Experience with Incident Management and ITIL service operations
- Passionate and curious about ways to leverage technology with self-directed learning
- Must be detail oriented, results driven, and have excellent English communication skills.
- Ability to work effectively within a team environment in and outside the organization to accomplish goals, objectives and to identify and resolve problems.
Bonus Skills and Experience:
- Experience with managing and operating enterprise-grade Windows, Linux, Azure, AWS, VMware production environment
- Experience with any of the following operations systems: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, New Relic, PagerDuty, Ops Genie, Jira Service Management
- Understanding of high availability and disaster recovery strategies.
- Understanding of software development lifecycle (SDLC) and agile development.
- Experience with configuration management and orchestration (e.g., Terraform, Cloud Formation, Ansible).
- Experience with continuous integration tools (e.g., GitHub, Azure DevOps)
- Experience with the AWS CLI.
- Experience with Web Services, cXML, EDI, or other integration methods preferred
- Infrastructure-as-code, self-healing, security automation patterns experience is an advantage.
Keahlian yang diperlukan
- Change Management
- ITIL
- Business Analysis
- Scrum
- Incident Management
Jurusan yang Diminati
- Information Technology
- Computer Science
- Computer Engineering
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
- Industri
- Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
- Lowongan
- 1 lowongan dibuka
Tentang ABS-CBN Corporation
ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments.
As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence.
ABS-CBN’s line of businesses include:
• Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts.
• News and public affairs programs; News delivery platforms
• The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
• Films
• Music
• Digital
• Live events and concerts
• Cable and broadband
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”:
• Service Orientation
• Meritocracy
• Excellence
• Teamwork and Partnerships
• Teaching and Learning
• Honesty, Integrity, and Respect