JoyRide is the first and only homegrown superapp in the Philippines that offers a diverse range of ride-hailing and delivery services. With over 10 million app downloads, JoyRide operates 24/7 in different cities, catering to the needs of commuters in Metro Manila, Rizal, Bulacan, Cavite, Laguna, Cebu, and Baguio City, and soon set to expand its services to Pampanga and Ilocos Norte. JoyRide began its journey as a Motorcycle Taxi (MC Taxi) service, challenging the existing ride-hailing monopoly in the country, and has now expanded to offering 4-wheel options like JoyRide Car, JoyRide Taxi Cab, and JoyRide Super Taxi. Guided by its vision of becoming the country's premier mobility company, JoyRide is steadfast in its commitment to continually explore accessible, efficient, and innovative technology-driven mobility solutions that empower and positively impact the various communities it serves.

JoyRide PH

As a QA Manager at JoyRide, you will be responsible for overseeing and ensuring the overall quality of our software products. Reporting directly to the VP for Technology, you will manage a team of skilled test engineers and automation engineers, fostering a culture of accountability, innovation, and continuous improvement in quality assurance. You will work closely with cross-functional teams, including product managers and developers, to define and endorse best practices for testing and quality control, while ensuring that the company’s quality objectives are met. Our ideal candidate is a proactive and experienced QA with a passion for delivering high-quality software in a fast-paced, agile environment. You should be comfortable leading both manual and automated testing efforts, developing scalable testing frameworks, and mentoring QA teams to meet business goals. 
 
Responsibilities:

<ul>
	<li>Lead and manage a team of test engineers and automation engineers to ensure high-quality software releases.</li>
	<li>Establish, enforce, and continuously improve quality assurance processes, practices, and tools.</li>
	<li>Collaborate with cross-functional teams, including engineering, product, and design, to align on product quality objectives and deliverables.</li>
	<li>Develop and implement comprehensive test strategies, including manual and automated testing, for functional, regression, performance, and security testing.</li>
	<li>Drive continuous improvement in testing processes, increasing efficiency, and reducing time-to-market while maintaining quality standards.</li>
	<li>Proactively identify, track, and resolve quality issues during the software development lifecycle.</li>
	<li>Foster a culture of accountability, ownership, and continuous learning within the QA team.</li>
	<li>Define and monitor key quality metrics, including defect rates, test coverage, and performance benchmarks.</li>
	<li>Oversee the implementation of test automation frameworks to enhance test coverage and efficiency.</li>
	<li>Recruit, mentor, and retain QA talent, ensuring that team members are empowered and equipped to succeed</li>
	<li>Work closely with product and engineering leadership to prioritize testing efforts, ensuring alignment with business goals and timelines.</li>
</ul>

QA Manager

Application Support Manager

We are seeking a highly skilled and experienced Application Support Manager to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations within a SaaS environment, with substantial experience in cloud applications and platforms. This individual will collaborate closely with Engineering Managers and Support Group Managers to ensure all reported issues are addressed and monitored until resolution.

Key Responsibilities:

<ul>
	<li>Oversee the technical operations and lead the technical support team to ensure the highest quality of service and operational efficiency.</li>
	<li>Develop, implement, and optimize incident management processes to ensure timely resolution of all reported issues.</li>
	<li>Work closely with Engineering Managers and Support Group Managers to monitor and manage incidents, ensuring they are tracked from reporting through to resolution.</li>
	<li>Establish and maintain performance metrics to monitor the effectiveness of the technical support team and identify areas for improvement.</li>
	<li>Provide technical guidance and support to the team, fostering a culture of continuous learning and development.</li>
	<li>Manage escalations and ensure that critical issues are addressed promptly and effectively.</li>
	<li>Implement best practices for system monitoring, maintenance, and support to minimize downtime and improve system reliability.</li>
	<li>Collaborate with product development teams to understand new features and changes, ensuring the support team is well-prepared to assist users.</li>
	<li>Drive initiatives to improve customer satisfaction and operational efficiency.</li>
	<li>Stay updated on the latest industry trends and technologies to ensure our technical support operations remain at the cutting edge.</li>
</ul>

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QA Manager

Application Support Manager