Tech Support
Zoom2u Technologies Pty Ltd
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
Day to day:
- Monitor and handles ticket issued through our Help Desk
- Liaising with various stakeholders leading to solving any issues raised by users
- Enhance and maintain our Knowledge bases, FAQ and any customer facing documentation
- Keep up to date with our solution update
Minimum Qualifications
What we’re looking for:
- At least 5 years experience in a role that has involved front-line interaction with a diverse customer or user base
- Strong SQL and reporting skills, allowing you to collate and analyse data from a variety of sources, and to provide evidence of your findings
- Previous experience with at least one customer support and CRM system, having supported customers through a variety of written and verbal means
- Excellent written and verbal communication skills, with the ability to distil complex technical concepts into layman's terms
- A basic understanding of software development concepts
- A commitment to do whatever it takes to ensure that our customers are provided with the best service imaginable
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Taguig, Metro Manila, Philippines
About Zoom2u Technologies Pty Ltd
Zoom2u Technologies develops technology applications, softwares and websites that automate business processes.
Companies under Zoom2u Technologies:
Zoom2u is a company revolutionising Australia’s courier industry. We started in 2014 and today, in July 2019 we have delivered more than 1,000,000 parcels to both individuals and businesses alike, and are operational all across Australia.
Shred2u is a confidential paper disposal service which is currently only available in Sydney and Melbourne.
Locate2u is a delivery & field service management software that allows you to track your workers, optimise your route, share your location and manage your bookings.