Customer Service Officer

Zenius Education

  • South Jakarta City, Indonesia
    Tebet, South Jakarta City, Jakarta, Indonesia, South Jakarta City, Jakarta, Indonesia
    South Jakarta City
    Jakarta
    Indonesia
    Indonesia
  • Full time
Posted 12 days ago and deadline of application is on 25 Sep
Recruiter was hiring 2 days ago

Customer Service Officer

Zenius Education

Job Description

Zenius Education is the pioneer for Education Technology (EdTech) in Indonesia since 2004, founded by teachers passionate about learning, problem-solving, and establishing strong foundations on scientific thinking. From our early beginnings releasing CDs and DVDs, to launching a website in 2010, we developed a strong following for our educational content through our teaching methods.

We have now released our powerful content library of more than 74,000 videos into our mobile app on June 2019, and the company has just received seed funding from investors. We are about to embark on a hyper-growth phase to accelerate great learning outcomes for K-12 students in Indonesia.

Listening and answering the needs of the customer is of high importance for us. Therefore, we’re looking for a Customer Service Officer (“CSO”) to be our frontline in handling customer needs. The CSO must provide professional, friendly, and prompt service. They are expected to be tech-literate and willing to help students or parents whenever they had difficulties using Zenius’ products.

What You Will Be Doing:

  • Handle questions and complaints from customers through call, email, social media, chats, website, marketplace, or Customer Service platforms (e.g. Freshdesk)
  • Handle orders in the marketplace (e.g.: check new transactions and process order)
  • Routinely submit reports based on customer complaints or questions, purchase orders, or product shipments

Minimum Qualifications

Who Is Our Ideal Candidate:

  • Candidate must possess at least a Diploma in any field
  • Proficient with Microsoft Office and writing an administrative report
  • Diligent, friendly, and high attention to detail​
  • Familiar with internet-based applications and marketplaces
  • The preferred candidate who lives in the area around South Jakarta
  • Willing to work with the shift system and work on weekends

Perks and Benefits

  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • Organizing and Planning
  • MS Office
  • Problem Sensitivity
  • Email Support
  • Chat Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Completed associate's degree
Recruiter response to application
Once in a while 
Office Address
Tebet, South Jakarta City, Jakarta, Indonesia
Industry
E-Learning
Vacancy
1 opening
Website
https://www.zenius.net/

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About Zenius Education

Zenius Education is the pioneer for Education Technology (EdTech) in Indonesia since 2004, founded by teachers passionate about learning, problem-solving, and establishing strong foundations on scientific thinking. From our early beginnings releasing DVDs, to launching a website in 2010, we developed a strong following for our educational content through our teaching methods. We have now released our powerful content library of more than 80.000 videos into the market, and the company has raised Series A funding from investors. We are about to embark on a hyper-growth phase to accelerate learning outcomes for students in Indonesia. Delivering a great learning experience for students is of high importance for us. Especially in the time of COVID-19 school shutdown. Our mission is to keep #IndonesiaTetapBelajar.