ZEN Rooms
ZEN Rooms

Customer Excellence Associate  

ZEN Rooms

 
  • Makati, Philippines
    The Peninsula Manila, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱16,000.00 - ₱30,000.00 / month
    PHP
    16000
    30000
    16000
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2019-03-14T16:15:43.897737+00:00
Job closed.

Job Description

We are actively seeking a self-driven individual to fulfill the role of Customer Excellence Associate position. ZEN Rooms is rapidly expanding and we require an additional member to our customer care team to help successfully deliver the best customer experience in this business.

The role requires a high degree of customer service, great professionalism, adaptability, tact and self-confidence. The ability to work in a fast paced evolving environment with all its challenges and opportunities is critical to the success in this position. Good computer skills are required as you will deal with a wide range of administrative tasks using a number of on-line portal applications, websites and our in-house systems. Our employees across the globe all share the same philosophy of working hard, having fun and being part of one cohesive team.

Responsibilities

  • Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
  • Be responsible for committed deliverables and accountable to colleagues for the success of the team
  • Management of inbound and outbound telephone calls (60% - international customers/partners)
  • Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
  • Identifying new opportunities for improving the way the job is performed and in the way the customer and team are served
  • Order tracking and processing
  • Stock control and inventory management
  • Manage customers chats and emails
  • Delivering best customer experience

Minimum Qualifications

  • Experience in handling direct customer service support
  • A lateral thinker with a hand on can do attitude
  • Candidate must possess at least a SMU, Diploma, Bachelor's Degree, any field.
  • Excellent written and spoken English
  • Experience in handling direct customer service support and desirable in B2B customer service
  • A lateral thinker with a hand on can do attitude.
  • Clear, consistent and concise communication skills.
  • Attentive to details
  • Capability and willingness to learn quickly and change procedures to fit an ever evolving operation process.
  • Pro-active and self-driven
  • Enjoy problem solving
  • Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Sometimes
Office Address
Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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