Global Head of Customer Experience  

• Recruit, lead, motivate and develop global customer support team to:
  • Deliver best service to our clients.
  • Top quartile performance.
  • Achieve customer satisfaction.
• Develop and execute the appropriate and robust policies and operational practices.
• Monitor customer feedback and impact of new and existing initiatives on services and customer satisfaction.
• Utilise feedback to review and improve services for the future.
• Track, analyze, and report on customer service metrics.
• Work closely with other teams to identify the roots of potential problems and develop sustainable solutions.
• Provide thought leadership, strategic insight, and clear communication to the team on strategy

We are actively seeking for self-driven individual to work directly with the Chief Operations Officer to manage Global Operations. You will be given 100% responsibility in order for you to think creatively and overcome business challenges in a fast-paced environment by analyzing data ,solve complex problems, identify strategic insights and opportunities in a team environment.

• Proven track record of the following:
  • Delivering high levels of performance.
  • Sustaining customer satisfaction.
  • Maintaining achievement of business goals.
• High fluency in the English Language.
• Excellent knowledge of Microsoft Office.
• Ability to maximise use of new technologies for you and your team.
• Able to demonstrate company Behavioural competencies and Leadership and Management standards.