ZEN Rooms
ZEN Rooms

Customer Service Assistant  

ZEN Rooms

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱18,000.00 - ₱23,000.00 / month
    PHP
    18000
    23000
    18000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-03-06T16:00:00+00:00
Job closed.

Job Description

Come Change the Travel Sector!

ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Customer Service Assistant to help maintain and sustain excellent customer service, providing quality standards for all ZEN hotels.

Roles and Responsibilities

  • This is a Customer Service role for Zen Room's Multichannel Contact Center
  • Manage large amount of inbound, outbound, chats and emails in a timely manner and be able to multitask.
  • Resolve complaints from partners/guests or provide suggestions
  • Answer queries regarding hotel's services, special requests, hotel charges, booking reservations, etc.
  • Arrange and confirm accommodations and keep the clients up to date with any changes

Minimum Qualifications

What we are looking for?

Academic and Work Experience

  • Experience in handling direct customer service support is a plus
  • Completed a vocational course or bachelor's degree in any field

Mindset and Attitude

  • Pro-active and self-driven students and graduates with a hands-on can-do attitude
  • Able to change procedures to fit an ever-evolving operation process
  • Willing to take in new knowledge

Skill Sets

  • Excellent written and spoken English and Filipino
  • High attention to detail
  • Outstanding communication skills

Perks

  • Quarterly KPI Bonuses (as much as Php 5400/quarter!)
  • Salary increase based on performance as early as 2 months, aside from the usual Annual Increase!
  • Healthcare Benefits
  • Paid Vacation and Sick Leaves
  • Employee Discount for any ZEN Rooms accommodations across Southeast Asia!

Perks and Benefits

  • FlexitimeFlexitime
  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Taguig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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