ZEN Rooms
ZEN Rooms

Reservation Associate  

ZEN Rooms

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-01-25T16:00:00+00:00
Job closed.

Job Description

We are actively seeking self-driven individuals to fulfill our Reservations Associate roles. ZEN Rooms is rapidly expanding and we require additional members to be part of our New Reservations team.

The role requires a high degree of attention to details, great professionalism, adaptability, tact and self-confidence. You will be given responsibility and will be required to make quick, intelligent decisions. The ability to work in a fast-paced evolving environment with all its challenges and opportunities is critical to the success in this position. Good computer skills are required as you will deal with a wide range of administrative tasks using a number of online portal applications, websites and our in-house systems. Our employees across the globe all share the same philosophy of working hard, having fun and being part of one cohesive team.

As part of a rapidly growing company, excellent employees have the chance for fast progression to senior positions.

Responsibilities:

  • Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
  • Be responsible for committed deliverables and accountable to colleagues for the success of the team
  • Processing of reservations
  • Identifying new opportunities for improving the way the job is performed and in the way the customer and team are served
  • Order tracking and processing
  • Stock control and inventory management

Minimum Qualifications

  • Candidate must possess at least a High school, Diploma, Bachelor's Degree, any field.
  • A lateral thinker with a hand on can do attitude
  • Excellent English communication skills
  • A lateral thinker with a "can do" attitude.
  • Keen to details
  • Capability and willingness to learn quickly and change procedures to fit an ever evolving operation process.
  • Pro-active and self-driven
  • Enjoy problem-solving
  • Must have at least 1 year experience in Hotel Reservations
  • Good analytical skills
  • Comfortable working alone or as part of the team
  • Flexible with work schedule, job duties and work locations
  • Achieves agreed objectives and accepts accountability for results
  • Consistency in the delivery of established service standards
  • Ability to execute written and verbal instructions
  • Must be willing to work in Makati and BGC

Required Skills

  • Business Correspondence
  • Email Support
  • Critical Thinking
  • Communication Skills
  • Performance Management
  • Data Encoding / Data Entry
  • Administrative skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Taguig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
2 openings
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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