Job Description
We are actively seeking self-driven individuals to fulfill our Reservations Associate roles. ZEN Rooms is rapidly expanding and we require additional members to be part of our New Reservations team.
The role requires a high degree of attention to details, great professionalism, adaptability, tact and self-confidence. You will be given responsibility and will be required to make quick, intelligent decisions. The ability to work in a fast-paced evolving environment with all its challenges and opportunities is critical to the success in this position. Good computer skills are required as you will deal with a wide range of administrative tasks using a number of online portal applications, websites and our in-house systems. Our employees across the globe all share the same philosophy of working hard, having fun and being part of one cohesive team.
As part of a rapidly growing company, excellent employees have the chance for fast progression to senior positions.
Responsibilities:
- Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
- Be responsible for committed deliverables and accountable to colleagues for the success of the team
- Processing of reservations
- Identifying new opportunities for improving the way the job is performed and in the way the customer and team are served
- Order tracking and processing
- Stock control and inventory management
Minimum Qualifications
- Candidate must possess at least a High school, Diploma, Bachelor's Degree, any field.
- A lateral thinker with a hand on can do attitude
- Excellent English communication skills
- A lateral thinker with a "can do" attitude.
- Keen to details
- Capability and willingness to learn quickly and change procedures to fit an ever evolving operation process.
- Pro-active and self-driven
- Enjoy problem-solving
- Must have at least 1 year experience in Hotel Reservations
- Good analytical skills
- Comfortable working alone or as part of the team
- Flexible with work schedule, job duties and work locations
- Achieves agreed objectives and accepts accountability for results
- Consistency in the delivery of established service standards
- Ability to execute written and verbal instructions
- Must be willing to work in Makati and BGC
Required Skills
- Business Correspondence
- Email Support
- Critical Thinking
- Communication Skills
- Performance Management
- Data Encoding / Data Entry
- Administrative skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Taguig, Metro Manila, Philippines