ZEN Rooms
ZEN Rooms

Hotel Customer Service Representative (CSR)  

ZEN Rooms

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-06T16:00:00+00:00
Job closed.

Job Description

Come to change budget travel in Asia!

ZEN Rooms, one of the fastest growing startups in the Southeast Asia, is searching for Hotel Customer Service Representative (CSR)

About ZEN

Backed by Rocket Internet in 2015, we are on a mission to democratize and transform the Southeast Asian travel and hospitality industry. We partner with thousands of small hotels and improve the value for money and ensure quality standards. This is done by maximizing their potential through different facets: tech, sales, customer service, and operational efficiencies.

We have now grown to be the #1 hotel chain in the Philippines and have attained the highest customer satisfaction ratings in Southeast Asia in the budget hotel segment. We are backed by top-notch investors such as the #1 Korean travel group: Yanolja, leading telecommunication company Ooredoo, and Rocket Internet, the most successful emerging markets investor behind multi-billion dollar companies such as Lazada, Zalando, Groupon, Foodpanda and Jumia. We want your help to empower people to travel more and pay less!

Job Description:

  • Manage inbound and outbound telephone calls, emails, and/or chats (60% - international customers/partners)
  • Attend and resolve customer / partners inquiries
  • Identify new methods to improve the service to the customers and the team
  • Coordinate with Regional Corporate Sales and Account Management team

Employee Perks:

  • Health card after regularization
  • Free lunch every Friday
  • Quarterly bonuses
  • No dress code
  • Employee discount

Minimum Qualifications

  • Completed at least 2 years College/ University degree
  • At least 1-2 years CSR experience
  • Preferably with hotel reservation experience
  • Excellent communication skills (written and oral)
  • Pro-active and self-driven
  • Excellent problem solving skills
  • Can work under pressure with minimum supervision
  • Fresh graduates are welcome to apply
  • Must be willing to work in Makati area
  • Must be willing to work on shifting schedules

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
5 openings
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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