Job closed.
Job Description
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for an Account Management Associate to make an impact on the customer service of the company.
About the Role
The Account Management Associate will be part of a team that is tasked to manage all concerns of customers of the different hotels as well as the company; a role for people who are young, proactive, hustlers that are ready to experience the boom of an eCommerce startup.
Roles and Responsibilities
- Onboard all new hotels nationwide
- Work to improve customer satisfaction in all partner hotels nationwide and point person of various Hotel Properties
- Facilitate the improvement of partner hotels’ facilities and training of their staff
- Installation of ZEN Rooms branding materials in all partner hotels
- Manages current relationships with hotel partners whilst improving them for maximum profit and ownership
Minimum Qualifications
What profile are we looking for?
Academic and Work Experience
- Holder of a Bachelor's Degree in any course
- Must have prior experience in sales
- Must have at least 2-5 year experience in Account Management
Mindset and Attitude
- Has the ability to take on multiple responsibilities and deliver results under time constraints
- Detail-oriented and meticulous
- Ready to experience the pace and fast growth of an eCommerce startup
- Analytical & has a problem-solving attitude
Skill Sets
- Good command in Excel
Perks and Benefits
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Makati, Metro Manila, Philippines
About ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?