Hotel Operations Manager (Davao)
ZEN Rooms
- Davao City, PhilippinesDavao City, Davao Region, PhilippinesDavao CityDavao RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-01T16:00:00+00:00Job closed.
Job Description
- Report primarily to Head of Hotel Operations and secondary to Account Manager
- Onboarding of all new hotels nationwide (audit, photo shoot, extranet training, branding)
- Work in improving customer satisfaction in all partner hotels nationwide
- Facilitate improvement of partner hotels’ facilities and training of their staff
- Installation of ZEN Rooms branding materials in all partner hotels
- Assist in photo shoots/photo editing for the company (edited)
- Supervision of duties, performance of all hotel staff
- Coordinate between ZEN Rooms and hotel ownership
- Monitor and consolidate all sources of income
- Ensure that the quality standards of ZEN Rooms are applied and maintained
- Monitor guest satisfaction and react quickly in case of bad feedback
- Compile duty schedules of all hotel staff
- Decide on requests for vacation leave, sick leave etc.
- Decide on requests for replenishment of hotel supplies
- Ensure that all departments are efficient and functional
- Guide the recruitment process for new staff when needed
- Monitor the correct use of hotel equipment, supplies, resources
- Ensure that the property rules and regulations are enforced correctly
- Receive and review expense reports, requests for petty cash replenishment etc.
- Plan schedules and budget for property improvement works
- Responsible for special maintenance fund and allocate when needed
- Receive cash from sales from the front desk and store it safely in the vault
- Hold one set of room keys (spare copy) to be only used in case of emergency
Minimum Qualifications
- Graduate of BS HRM or any business related courses
- Must have at least 10 year(s) experience as Hotel Manager
- Proven track record of delivering high levels of performance, sustained customer satisfaction and consistently achieving business goals
- Excellent knowledge of Microsoft Office and ability to maximize use of new technologies for you and your team.
- Able to demonstrate company Behavioral competencies and Leadership and Management standards.
- Currently residing in Davao and can speak the dialect
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Davao City, Davao Region, Philippines
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About ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?