ZEN Rooms
ZEN Rooms

Regional Reservations & Payments Director  

ZEN Rooms

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-10-01T16:00:00+00:00
Job closed.

Job Description

Ready for a new challenge in a growing multi-national company? We are looking for self-driven individual in the mid-senior management position to oversee and grow Reservations & Payments departments covering all transactions across the region.

From day one, you will be given 100% ownership, be challenged to think creatively and be expected to overcome business challenges in a fast-paced team environment. This role gives you an opportunity to work in a cross-functional role and contribute in various areas. You will be challenged to analyze data to solve complex problems, identify strategic insights and opportunities in a team environment.

Responsibilities:

  • Support the transition to a new PMS (property management system) - ensure the accuracy of transactions details between PMS and Internal reservations systems
  • Control hotel availability, setting overbooking levels and rates
  • Control and monitor daily reservation activities
  • Control commission payments to Online and offline sales channels. Manage group reservations: contracting, pricing, adjusting rates in CHW, contracting and controlling payment
  • Lead, motivate and develop the teams: Reservations & Payments. Provide thought leadership, strategic insight, and clear communication (written and verbal) to the team
  • Ensure clear SOPs and processing guidelines for reservations and payments across global and regional channels, esnure the accuracy of transaction records and deliver excellent service to our clients (hotel owners/ managers/guests)
  • Develop and execute the appropriate and robust policies and operational practices to deliver effective case management and excellent client support
  • Constantly monitor client feedback and impact of new and existing initiatives on services and client satisfaction. Utilize the feedback to review and improve services for the future
  • Track, analyze and report on operations metrics
  • Work closely with other teams to identify the roots of potential problems and develop sustainable solutions
  • Ensure the accurancy and timely collections of payments from Online and Offline travel agents. Coordinate with parties to resolve any bottlenecks
  • Creating Key Performance Indicators for the teams and review teams’ performance periodically
  • Learning fast and executing project-based tasks, ensuring all team gets balanced tasks
  • Responding in a highly logical and prompt manner in solving ad-hoc issues related to reservations improvement matters
  • Preparing weekly performance reports for the board of managers

Minimum Qualifications

  • Bachelor's Degree from Top University (Local or Foreign) Social/ Natural Sciences, Mathematics, Business or other related fields.
  • At least 2 year(s) of People Management experience
  • Preferably at least 1-year experience with consulting / accounting firms (big 4 or equivalent preferred)
  • Proven track record of delivering high levels of performance, sustained customer satisfaction and consistently achieving business goals
  • Excellent knowledge of Microsoft Office and Microsoft Excel and ability to maximize use of new technologies for you and your team.
  • Able to demonstrate company behavioral competencies, leadership and management standards
  • Preferably to have knowledge of OTAs (Online Travel Agency) and PMS (property management system)
  • Preferably to have experience using Channel Manager
  • Dayshift; Monday - Friday; weekends off
  • Willing to work in Makati
  • We are offering a competitive compensation package

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Employee DiscountsEmployee Discounts

Jobs Summary

Job Level
Director / Executive
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Taguig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://zen-hs.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: