ZEN Rooms
ZEN Rooms

Hotel Operations Manager (Davao)  

ZEN Rooms

 
  • Davao City, Philippines
    Davao City, Davao Region, Philippines
    Davao City
    Davao Region
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-06-29T16:00:00+00:00
Job closed.

Job Description

  • Report to Account Managers
  • Onboarding of all new hotels nationwide (audit, photoshoot, extranet training, branding)
  • Work in improving customer satisfaction in all partner hotels nationwide
  • Facilitate improvement of partner hotels’ facilities and training of their staff
  • Installation of ZEN Rooms branding materials in all partner hotels
  • Assist in photoshoots/photo editing for the company (edited)
  • Supervision of duties, performance of all hotel staff
  • Coordinates between ZEN Rooms and hotel ownership
  • Monitors and consolidates all sources of income
  • Ensures that the quality standards of ZEN Rooms are applied and maintained
  • Monitors guest satisfaction and reacts quickly in case of bad feedback
  • Compiles duty schedules of all hotel staff
  • Decides on requests for vacation leave, sick leave etc.
  • Decides on requests for replenishment of hotel supplies
  • Ensures that all departments are efficient and functional
  • Guides the recruitment process for new staff when needed
  • Monitors the correct use of hotel equipment, supplies, resources
  • Ensures that the property’s rules and regulations are enforced correctly
  • Receives and reviews expense reports, requests for petty cash replenishment etc.
  • Plans schedules and budget for property improvement works
  • Is responsible for special maintenance fund and allocates it when needed
  • Receives cash from sales from the front desk and stores it safely in the vault
  • Holds one set of room keys (spare copy) to be only used in emergencies

Minimum Qualifications

  • Strong analytical and planning skills
  • Good communication and presentation skills
  • Excellent problem-solving skills
  • Fluent English
  • At least 3 year(s) of senior leadership and management experience
  • Proven track record of delivering high levels of performance, sustained customer satisfaction and consistently achieving business goals
  • Excellent knowledge of Microsoft Office and ability to maximise use of new technologies for you and your team.
  • Able to demonstrate company Behavioural competencies and Leadership and Management standards.
  • Currently residing in Davao

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Davao City, Davao Region, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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