ZEN Rooms
ZEN Rooms

Hotel Reservations Specialist (CSR)  

ZEN Rooms

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱18,000.00 - ₱23,000.00 / month
    PHP
    18000
    23000
    18000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-09T16:00:00+00:00
Job closed.

Job Description

  • Manage inbound and outbound telephone calls, emails, and/or chats (60% - international customers/partners, 40% - Filipino Customers)
  • Attend and resolve customer / partners inquiries
  • Identify new methods to improve the service to the customers and the team
  • Coordinate with Regional Corporate Sales and Account Management team

Minimum Qualifications

  • Completed at least 2 years College/ University degree
  • Minimum 1 year CSR experience in a BPO Industry
  • Preferably with hotel reservation experience
  • Excellent communication skills (written and oral)
  • Pro-active and self-driven
  • Excellent problem solving skills
  • Can work under pressure with minimum supervisor
  • Fresh graduates with good communication skills are welcome to apply
  • Must be willing to work in Makati area
  • Must be willing to work on shifting schedules

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://zen-hs.com

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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